Director, Account Management

Location: ON, Canada; Remote

Exceptional Hospitality Starts with You

The location for this position is virtual/remote (within Canada)

This is your chance to be part of our in-house Hilton Supply Management (HSM) team that supports our brands, owners, and operators! HSM has transformed how supply chain and procurement adds value to the hospitality industry, with 6 billion dollars of spend influence, over 2000 suppliers, and support of sustainability, supplier diversity, and responsible sourcing goals. As a Director, Account Management, you will support HSMs customers in the Canadian market, partnering with HSMs internal teams to help customers further leverage HSM programs and increase their savings. On the Account Management team reporting to the VP of Strategy & Business Operations, you will oversee a portfolio of accounts, responsible for relationship management, customer success, and year over year growth.

What youll do during a typical day:

• Serve as the primary contact for customers leadership team, ensuring the clients day-to-day needs are met while identifying and executing on key growth opportunities.
• Coordinate with the customers procurement and operations teams to support strategic initiatives through partnership with suppliers and HSMs internal teams.
• Be the first point of escalation within HSM for supplier related issues in your market.

How youll collaborate with others:

• You will partner with the customers leadership team to set long term strategic objectives and drive critical initiatives.
• You will work with HSM Category Management to identify white space and expand programs and services in your market.
• You will work with the HSM Onboarding team to add properties to the HSM program as new customers join HSM or existing customers expand.

Deliverables youll take ownership of:

• Promote program participation (i.e., utilization) through reporting, coaching emails, and business reviews for key ownership and management groups.
• Be HSMs lead contributor to strategic business reviews with the customer and suppliers.
• Increase program growth and adoption in your market by expanding HSMs programs in services in your market.

What It Takes to Make the Stay

You have these minimum qualifications:

• Eight (8) years of professional experience in hospitality and/or procurement/supply chain related roles
• Experience analyzing information to make data-based business decisions
• Experience delivering presentations to executive level stakeholders
• Travel approximately 25%-50%

It would be useful if you have:

• Experience in Account Management/Customer Success roles
• Experience leading teams/direct reports

 

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About Us

About the Organization

How We’ll Help You Thrive

At Hilton, we don’t just offer jobs—we provide careers built on support, growth, and exceptional benefits that empower you to Thrive personally and professionally. We’re proud to invest in our Team Members’ mental and physical wellbeing, ensuring they feel valued and supported in an inclusive and diverse environment.

When you join Hilton, you gain access to unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Mental wellbeing resources – Your health comes first. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Extended health and welfare plans – Get added peace of mind with health and wellness benefits that go beyond provincial coverage
• Pension and RRSP plans – We’ve got your future in mind with retirement plans that help you grow your savings
• Discounts and perks through Perkopolis – Enjoy exclusive savings on travel, shopping, tickets, and more!

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

This is your chance to be part of our in-house Hilton Supply Management (HSM) team that supports our brands, owners, and operators! HSM has transformed how supply chain and procurement adds value to the hospitality industry, with 6 billion dollars of spend influence, over 2000 suppliers, and support of sustainability, supplier diversity, and responsible sourcing goals. As a Director, Account Management, you will support HSMs customers in the Canadian market, partnering with HSMs internal teams to help customers further leverage HSM programs and increase their savings. On the Account Management team reporting to the VP of Strategy & Business Operations, you will oversee a portfolio of accounts, responsible for relationship management, customer success, and year over year growth.