Customer Success Partner

Department: Customer Success

Employment Type: Full Time

Location: Nashville, Tennessee, United States - Remote, Remote

👋 Welcome to Hi Rasmus!

At Hi Rasmus, people are at the heart of everything we do. Whether youre just joining us or have been part of our journey, we’re excited to have you on board!

We’re on a mission to make evidence-based autism care accessible to families everywhere. 🌍 Families shouldn’t have to uproot their lives to access support—that’s why we break down barriers while keeping the human touch at the center of our work. Our goal? To positively impact the lives of 1 million children with autism.

Rooted in a culture that values trust, collaboration, and balance, we foster a workplace where everyone feels valued and empowered.

🎯 Our Core Values

• Innovation 🧠 – We embrace creativity and seek better solutions.
• Integrity ⚖️ – Honesty and trust guide everything we do.
• Collaboration 🤝 – Together, we achieve more.
• Growth 🌱 – We’re committed to personal and professional development.
• Empathy ❤️ – We prioritize understanding and human connection.
  
  

🚀 What It’s Like to Work Here

At Hi Rasmus, we trust our team to do great work, their way. Flexibility, autonomy, and balance are key—we know that when life and work fit together, everyone thrives. 🏡✨

• Flat structure, open doors – Every voice matters. Collaboration and shared decision-making drive us forward.
• Balance is a priority – Recharge, make time for what matters, and do your best work in a way that works for you.
• Real impact, real growth – Be part of a team making a difference for families worldwide, while growing your skills along the way.
  
  

Join us in shaping a future where exceptional autism care is within reach for all. 💡💙

📢 About the Role

🧑‍💻 About You

📌What You’ll Do

• Proactively manage a caseload of customers across different size organizations
• Support the long term success of customers on the platform, including the expansion of clients on the platform and the adoption of new features
• Meet with customers for re-engagement, additional training and support, and new feature adoption as needed.
• Help create and maintain resources for ongoing customer growth and engagement
• Support with training and resources internally and externally on best practices, commonly under-utilized features, new features, etc. 
• Lead churn conversations: diagnose the issue, attempt retention, and guide offboarding when needed
• Identify and surface expansion opportunities (add-on products) naturally through ongoing customer relationships
• Collaborate with the Customer Support department on addressing underlying training issues tied to tickets and provide platform utilization trainings. Help answer escalated “clinical support needed” tickets only as needed
• Support in ongoing training for large and enterprise customers
• Work with the CS Director and team on additional projects as needed to further the CS team’s goals and objectives

🎯What You Bring

• Proven experience in the ABA field
• Hi Rasmus experience is a plus but not required
• Previous experience in a customer-facing role, such as customer success, software training, or implementation.
• Document and tracking experience, preferably in a CRM such as Hubspot
• Experience training others on software or other technological tools.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Strong problem-solving, troubleshooting, and analytical skills.
• Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
• Ability to work independently and collaboratively in a remote, virtual environment.
• Thrives in a culture of feedback and continuous improvement.

💙 Perks & Benefits Youll Love

• 100% covered health, dental, and vision premium for employee-only standard plan (Family can join too, with a variable cost)
• Employer Sponsored Short-Term Disability Coverage
• Employer Sponsored Life Insurance
• Optional group benefits: AD&D, long-term disability
• Participation in a 401k plan through Empower

• Professional development opportunities
• Room for growth within the company

• Paid Time Off: 10 vacation days, 5 sick days, 7 paid holidays + 3 floating holidays for ultimate flexibility

• All Parents/Caregivers: 6 weeks fully paid
• Birthing Parents: Up to 14 weeks paid

• Fully remote and flexible work environment—work from wherever feels right!
• Opportunity to make a meaningful impact in the Autism healthcare space

📩 How to Apply