Product Manager, Patient Experience

Location: United States - Remote

Department: Product

Location Type: REMOTE

Employment Type: FULL_TIME

• Collaborate with internal teams (design, engineering, delivery, research admin, regulatory, and support) to ship product enhancements that meet user needs and business goals.
• Lead cross-functional teams through the product development lifecycle, from ideation to launch and post-launch optimization.
• Bring clarity and direction within your team, enabling them to consistently and effectively provide value to users.
• Prioritize and make strategic choices based on data insights, business goals, and stakeholder requirements.
• Understand Helix’s strategic and competitive position, and deliver products that align with our mission while being recognized as an industry-leading solution.
• Own and maintain a detailed product roadmap that aligns with company goals and timelines.
• Prioritize and create requirements for product features and improvements based on user feedback, market analysis, and business objectives.
• Define and analyze metrics that gauge the success of products, identify and monitor key performance indicators, and drive decision-making through user insights and quantitative analysis.
• Lead and participate in sprint planning, backlog grooming, and daily stand-ups to ensure a steady flow and success of the team’s work, including delivery of high-quality product features and enhancements.

• 5+ years of product management experience in highly cross-functional and/or customer-centric roles.
• Working knowledge of the healthcare industry and regulatory landscape.
• A detail-oriented mindset and a “get stuff done” attitude.
• Excellent communication and interpersonal skills, with the ability to say no while making it seem like an opportunity.
• Proven track record of successfully managing and improving user experiences for complex digital products.
• Ability to think strategically and execute methodically, with strong collaboration and leadership skills.
• Build consensus and listen well, but can also drive hard decisions.
• Ability to thrive in a fast-paced startup environment.
• Successful working with distributed teams.
• Working knowledge of Agile.
• The prospect of building a category-defining product excites you!

• Familiarity with regulated organizations, including HIPAA, CLIA/CAP, CCPA/CPRA
• Experience with electronic healthcare records, interoperability, and the US healthcare domain
• Experience working closely with cross-functional teams at leading health systems

• Expected Helix Base: $128,000 - $171,500
• Expected Helix Discretionary Annual Bonus: 10% of your annual salary
• Equity: We offer generous equity at Helix. If you receive a Helix offer your recruiter will book dedicated time with you to educate you on our equity model.

• Comprehensive Health Insurance with Date of Hire eligibility 
  • Above average employer paid premium coverage 
• 12 weeks Helix Paid Parental Leave option 
• 401(k) with employer matching of up to 3% and 100% Vesting on the Date of Hire
• Comprehensive Well-Being Benefits 
• Flexible PTO
• Remote options for many roles and a home office stipend 

• First 30 days: you’ll spend time learning the Helix way, completing training and onboarding for your roles, and getting introduced to your team and relevant stakeholders. You’ll also gain a deeper understanding of our customers, our products, the impact we make in the lives of our communities, and how to thrive at Helix through participation in Helix U.
• Day 30 - 60: you’ll spend time contributing to projects, deeply familiarizing yourself with team and company processes, and developing a deeper understanding of Helix’s products, services and capabilities. 
• Day 60 - 90: you’ll build your OKRs with your manager, start to take ownership of projects and initiatives on your team, and begin to demonstrate your impact on the Helix mission.