Field Service Engineer - NanoZoomer

Location: Remote

Field Service Engineer (NanoZoomer)

Hamamatsu, one of the world’s largest suppliers of advanced light detectors and detector systems for industrial, scientific, and commercial applications, has an immediate opening for a Field Service Engineer - NanoZoomer.  Our customer base is remarkably diverse; we serve Fortune 100 firms, top research labs, and innovative startups as well. Hamamatsu’s mission is to improve the welfare of society through the advancement of photonics technology.

Responsibilities include:
 

• Independently perform preventive maintenance services.
• Independently diagnose and repair equipment failures.
• Lead standard product installations and system acceptance testing.
• Manage customer service activities and expectations.
• Perform software updates, hardware upgrades, and system integrations.
• Coordinate service activities with customers and internal departments.
• Provide technical guidance and mentoring to Level 1 engineers.
• Maintain accurate service documentation and reports.

Location:
This is a remote position.

Required Qualifications:
 

• Bachelor’s Degree in either Electronics, Engineering, Physics, Material Science and 3 years’ experience in Failure Analysis or Semiconductor industry.
• Strong knowledge of NanoZoomer, FDSS, and FA product operation.
• Ability to diagnose complex mechanical, electrical, optical, and software issues.
• Understanding of networking, servers, and workstation requirements.
• Ability to interpret schematics and technical documentation.
• Ability to train customers on basic operation and maintenance.
• Previous experience in servicing, maintaining, troubleshooting scientific/technical equipment, operation of digital volt meters and oscilloscopes.
• Demonstrate good mechanical ability.
• Demonstrate strong troubleshooting skills with attention to detail and ability to read and work from schematics.
• Computer hardware knowledge, installation of hardware, software, drivers, and operating systems.
• Adherence to customer rules and policies regarding worksite behavior and safety.
• Demonstrate good verbal and written communication skills.
• Microsoft Word and Excel.
• Ability to travel on short notice.
• Ability to travel from 50% to 75% of the time with possible travel outside the US.
• Self-managed, takes ownership of customer satisfaction and expectations.
• The ability to transport yourself to and from appointments.

Preferred Qualifications:
 

• Past experience using, servicing, installing imaging or scanning equipment components.
• Experience with mechanical systems, robotics, or sample handling.
• Microsoft Dynamics CE
• Work independently or cooperatively in a team or with customers.

This position requires working with, or exposure to goods and information that may be subject to the jurisdiction of the US State Department ITAR regulations (https://www.pmddtc.state.gov/index.html) and the Commerce Departments CCL (https://www.bis.doc.gov/index.php).

Pay Range
The target base salary for this role at commencement of employment is expected to be between $100,000 - $115,000 annually. Final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and qualifications.

Benefits
Hamamatsu offers a competitive salary and an excellent benefit package for full-time employees which includes: Medical, Dental, Vision, Prescription, Life Insurance, Vacation/Sick/Personal Time, and Retirement Plans.

Referral Tier:2
 

This position may require working with, or exposure to goods and information that may be subject to the jurisdiction of the US State Department ITAR regulations (https://www.pmddtc.state.gov/index.html) and the Commerce Departments CCL (https://www.bis.doc.gov/index.php).

Hamamatsu is an Equal Opportunity Employer. All applicants will receive fair and impartial consideration without regard to race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran status, gender identity, sexual orientation, or any other status protected by applicable law.

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It is the policy of Hamamatsu Corporation not to sponsor immigration visas for employment applicants.