Integrations ManagerStraight from Guild Garage Group’s careers page. Apply on the company site — no recruiter, no middleman.
ServiceTitan Integrations Manager
Location: Remote
Department: Administrative
Position Summary:
The ServiceTitan Integrations Manager (PSM) is the primary point of contact and strategic partner for a portfolio of brands within Guild Garage Group. This role is responsible for guiding brands through the full lifecycle of onboarding, implementation, adoption, optimization, and long-term success within ServiceTitan.
The PSM serves as the go-to expert for all ServiceTitan related initiatives, support, and operational best practices while driving continuous improvement and operational consistency across assigned brands.
This is a fast-paced, high-volume role requiring strong project management, training, coaching, and relationship management skills.
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Key Responsibilities
Partner Lifecycle Management
- Serve as the primary ServiceTitan partner for assigned brandsÂ
- Guide brands from onboarding through operational maturityÂ
- Build strong relationships with leadership and operational teamsÂ
- Ensure successful adoption of Guild Garage Group standards and best practicesÂ
- Lead onboarding and implementation of ServiceTitan core and Pro products, including CCPÂ
- Translate legacy workflows into scalable ServiceTitan processes and Guild standardsÂ
- Project manage onboarding timelines, deliverables, and go-live execution
- Travel onsite for 1–2 weeks during go-live to support launch and stabilizationÂ
- Train CSRs, dispatchers, technicians, and managers on ServiceTitan workflows and best practicesÂ
- Provide ongoing coaching to improve adoption, consistency, and operational performanceÂ
- Conduct weekly scorecard reviews with brands and coach teams on areas of opportunity and improvementÂ
- Act as the primary escalation point for ServiceTitan-related questions, issues, and initiativesÂ
- Identify opportunities to improve workflows, efficiency, and overall platform utilizationÂ
- Support rollout of new tools, processes, and operational initiatives across brandsÂ
- Expert-level knowledge of ServiceTitanÂ
- Experience onboarding and supporting multi-location service businessesÂ
- Strong training, facilitation, and coaching skillsÂ
- Proven project management and implementation experienceÂ
- Ability to manage multiple brands and priorities in a high-volume environmentÂ
- Strong communication, organization, and problem-solving skillsÂ
- Willingness to travel as needed for onsite onboarding and supportÂ
What Success Looks Like
- Smooth onboarding and successful go-live executionÂ
- High ServiceTitan adoption and process consistency across brands
- Improved operational performance and KPI achievement
- Strong partner relationships and long-term engagementÂ
- Continuous improvement mindset across all assigned locations
What we have to offer you!
- Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching
- Employee Discount
- Employee Referral
- You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
- Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles
Guild Garage Group is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Guild may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.
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