Delivery Manager

Location: US Texas Remote

Time Type: Full time

Job Description

Role Summary:
The Project Manager will own and manage the delivery of small to large and complex customer solutions through the effective coordination of internal GTT Service Delivery teams and external third-party service delivery partners. They will also support and engage closely with the customer’s project team.

The Delivery Manager will be the single point of contact for all deliverables within the projects, meet required quality levels, budgets and timescales, utilizing the GTT Project Management methodology.

Job Scope/Supervision:
Report to Manager, Project Management, working within the GTT’s Project Management tea. The role will interact with, but not limited to, the following internal departments: Service Delivery Coordinator, Order Assurance, Design and Software Engineering, Sales, Sales Engineering, Supply Chain Management, and Product Managers to deliver high-quality products.

Duties and Responsibilities:

• Managing Projects with a variety of products.
• Typically managing multiple projects, number of assignments depends on size and complexity.
• Project ownership from Project Initiation through to Customer Operations.
• Setup a manage a virtual Project team
• Manage all communications on the project
• At a minimum host a weekly internal and external customer call, with face to face customer meetings monthly.
• Provide weekly internal and external Project Status Reports
• Produce and maintain a Project Initiation Document, including the scope of the project and the customer critical success factors
• Monitor the project using a tracker, MS Project, and the GTT – ideal Project Management Methodology.
• Identify and Manage Risks, Issues, Actions and Dependencies throughout the lifecycle of the project.
• Cost Tracking, Budget and Forecasting. Ensuring the business and customer know when to expect charges/revenues.
• Adhere to GTT’s Change Control Procedure
• Report time spent on the project against what has been sold to the customer
• Pass frequent Gate Control Checks with your manager to ensure Quality standards are being adhered to assist with GTT’s - ideal Project Methodology, suggesting and improving the fast-paced environment

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