VIP Account Manager

Location: Anywhere; Europe

Department: Ottonel

Our client is an international online gaming company focused on delivering engaging and innovative gaming experiences, leveraging modern technologies to provide high-quality products and services for a global audience.

Perfect for those who aim to:

• Manage a portfolio of VIP clients and provide personalized support to each user;

• Build long-term client relationships through regular communication and proactive follow-ups;

• Improve client engagement and retention through personalized promotions and campaigns;

• Monitor client activity and identify opportunities to improve portfolio performance;

• Coordinate with internal teams to resolve client issues and ensure a high level of service;

• Welcome new VIP clients, re-engage inactive users, and maintain accurate client records.

Experience you’ll need to bring:

• 1+ year experience in VIP account management;

• Strong English communication skills - Upper Intermediate level;

• Experience managing client requests independently and handling multiple priorities;

• Ability to build client relationships and provide personalized support;

• Experience working in the iGaming industry.

Its a perfect match if you have those personal features:

• Strong communication skills, empathy, and a client-focused mindset;

• Proactive approach, ownership, and ability to work independently;

• Strong organizational skills, attention to detail, and reliable follow-through;

• Adaptability, willingness to learn, and ability to stay calm in challenging situations

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.