Senior Account Manager

Department: Sales - Retail Sales

Employment Type: Permanent - Full Time

Location: Ireland/Field Based, Remote

Key Responsibilities

• To assist with the overall engagement and relationship with the customers or new name customers and maximise profitability of the account/s.
• To accurately forecast sales, revenue and margin from the customers.
• To create, agree and implement the sales approach, account/s plans and objectives for assigned customers. To support the creation and implementation of the sales strategy for the customers.
• To lead sales activities within customers, including the overall solution design, commercial arrangements, sales collateral creation, demonstration of Glory’s capability, customer engagement, negotiation and ‘close’.
• To provide commercial leadership all contract negotiations and ensure that contracts are in place for sales, loan and ongoing services (hardware and software support)
•  To develop and maintain the relationships within the customer (including the management and procurement teams) in order to maximise sales opportunities and ‘budget share’ and to maintain the highest level of customer satisfaction and position Glory as a key long-term business partner. 
• To champion the customers inside Glory; to act as a ‘catalyst’ for customer’s sales requirements and overall business and market demand
• To intimately understand the customer’s business priorities, operational pressures and IT capabilities and actively support the client/s with business case design and benefit calculations in order to position Glory as the ‘supplier of choice’ and proactively develop a pipeline of sales opportunities
• To ensure routine use of bid review/approval processes, sales reporting and pipeline management/CRM tools
• To act as an escalation, point for issues on the customers projects and service delivery and assist with the resolution of issues 
• To actively seek out market and competitor intelligence in order to position Glory consistently as the ‘supplier of choice’
• To oversee and manage the client/s debt position ensuring no overdue payments are accumulated
• To complete ad hoc duties and tasks allocated from time to time

Required Education, Skills, Knowledge & Expertise

• Significant experience in a related sales environment
• Degree-educated with a business qualification (desirable)
• High degree of commercial acumen; able to develop an in-depth understanding of a customer’s business, aims and objectives.
• Excellent interpersonal, communication skills and the ability to effectively use several different influencing and negotiation strategies.
• Effective and confident in different and challenging environments (cultural and commercial)
• Ability to identify opportunities in new markets
• Able to work under pressure and to deadlines.
• Driven and focused problem solver.
• Ability to develop and maintain relevant product knowledge