Application Support Engineer

Location: United States, Atlanta (US)

Experience Level: Intermediate

Description

Global-e (Nasdaq: GLBE) is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets. 

Trusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC. 

Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. We’re a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work. 

Requirements

• 5+ years of experience as an Application Support Engineer supporting, maintaining, and enhancing enterprise applications.
• Understanding of application support methodologies and incident management processes
• Familiarity with debugging tools, log analysis, and production support
• Strong analytical and problem-solving skills, with the ability to deep dive and identify root causes
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences
• Ability to multitask, manage competing priorities, and thrive in a fast-paced environment
• Team-oriented mindset with a proactive, can-do attitude and strong interpersonal skills

Preferred Qualifications:

• Working knowledge of JavaScript, HTML, CSS, and other client-side technologies
• Experience with REST APIs and troubleshooting JSON/XML payloads
• Proven ability to troubleshoot, analyze, and resolve issues in C#/.NET Framework applications, utilizing code analysis, debugging techniques, and AI-assisted development tools such as Cursor.
• Hands-on experience with scripting and automation using PowerShell, Python, and JavaScript.
• Experience working in e-commerce environments is highly preferred, with an understanding of online retail platforms, integrations, and transaction-based systems.

This a hybrid role from our Atlanta office with a 3 day in office policy.

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. 

Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family