Head of Data Center Operations

Department: Projects

Location: Remote, USA

Employment Type: FullTime

What you’ll do

A data center only matters if it stays up. As Head of Data Center Operations, you own what happens after commissioning ends and the facility goes live — the day-to-day reliability, staffing, maintenance, and performance of Gigas data centers in operation. Youll build and run the operating standard across our portfolio: how facilities are staffed, how uptime is protected, how maintenance is scheduled, and how issues get resolved before they become incidents. Youll manage facility operations teams and vendor relationships across multiple sites, report on operational health to executive leadership, and be the person accountable when the question is is it running the way its supposed to. If you want to own the operating backbone of a fast-growing AI infrastructure company, this is your seat.

Where you’ll work

This role is remote, with roughly 20-25% travel to data center facilities to stay close to day-to-day operations in the field. While Giga is an in-office culture by default, this role is a deliberate exception given its portfolio-spanning nature — youll need to be where the facilities are, not tied to a single hub.

Responsibilities

• Own day-to-day operational performance across Gigas live data center facilities, including uptime, maintenance execution, and incident response

• Build and enforce the operating standard applied across all facilities — staffing models, maintenance schedules, escalation procedures, and performance benchmarks

• Manage facility operations teams and site leads across multiple locations, ensuring consistent execution regardless of site

• Own vendor and service provider relationships tied to ongoing operations (maintenance contractors, equipment service providers, facility services), including contract performance and SLAs

• Lead root cause analysis and resolution for operational incidents, ensuring issues are closed out and standards updated to prevent recurrence

• Own the operations budget across the portfolio, making resourcing and staffing trade-off calls as facilities come online

• Report on operational health, risk, and performance to executive leadership across the full portfolio

• Partner with the commissioning and construction teams to ensure a clean handoff from newly commissioned facilities into steady-state operations

• Drive continuous improvement in operating procedures as the facility portfolio scales

Requirements

• 10+ years of experience in facility or data center operations, with 5+ years managing operations teams across multiple sites

• Demonstrated experience owning uptime, maintenance, and staffing for mission-critical or large-scale industrial facilities

• Track record building or scaling an operations function, standard, or team across a growing portfolio

• Strong working knowledge of MEP and electrical systems relevant to facility operations (generators, UPS, switchgear, cooling infrastructure, BMS/controls)

• Experience managing operations budgets and vendor/service contracts across multiple simultaneous sites

• Strong track record presenting to and advising executive-level stakeholders on operational risk and performance

Bonus points 

• Direct experience running operations at a hyperscale or colocation data center company

• Experience partnering with commissioning teams on facility turnover and handoff

• Familiarity with CMMS or facility operations management platforms

• Experience scaling an operations function inside a high-growth or startup environment