Senior Customer Reliability Engineer

Location: Sao Paulo, Remote, Atlanta, Toronto, Mexico City

Remote Type: Fully Remote

Time Type: Full time

Job Description

Job Description Summary

The Lead Services Specialist role has responsibilities focused on industrial asset monitoring and predictive maintenance using advanced analytics and machine learning to identify early warnings of pending equipment failure.

Job Description

Essential Responsibilities

System Monitoring & Analysis 

- Monitor industrial equipment and systems using SmartSignal or similar predictive analytics platforms.

Analyze sensor data, vibration patterns, temperature readings, and other operational parameters

- Identify anomalies, trends, and patterns that indicate potential equipment issues

-Interpret predictive maintenance alerts and recommend actions 

Data Management 

- Configure and maintain data collection systems and sensors - Ensure data quality, accuracy, and completeness

- Manage historical data archives and trending analysis - Integrate multiple data sources and systems Predictive Maintenance 

- Identify opportunities to refine predictive models for equipment failure prevention

- Create maintenance schedules based on equipment condition rather than time intervals

- Collaborate with maintenance teams to optimize repair and replacement strategies

- Generate detailed condition monitoring reports

- Provide early warning notification systems for critical equipment failures

- Investigate equipment performance issues and root causes

- Support emergency response and unplanned outage investigations

- Provide technical expertise during equipment failures

- Recommend corrective actions and improvements

Communication & Collaboration Stakeholder Engagement 

- Communicate findings to operations, maintenance, and management teams

- Present technical data in accessible formats for technical and non-technical audiences

- Coordinate with field technicians and maintenance personnel

- Support decision-making processes with data-driven insights Documentation & Reporting 

- Create and enhance standard operating procedures for monitoring activities

- Document lessons learned and best practices

Continuous Improvement Technology Enhancement 

- Stay current with advances in condition monitoring technology

- Evaluate and implement new monitoring techniques and tools

- Optimize alarm settings and notification systems

- Contribute to the development of monitoring strategies Training & Knowledge Transfer 

- Train operators and maintenance staff on monitoring systems

- Develop training materials and procedures

- Share expertise across different plant locations or business units

- Mentor junior engineers and technicians

Industry-Specific Applications

Depending on the industry, responsibilities may also include:

- Power Generation: Monitoring turbines, generators, and auxiliary equipment

- Oil & Gas: Pipeline monitoring, compressor stations, and refinery equipment

- Manufacturing: Production line equipment, motors, and process systems

Required Qualifications

• Knowledge level is comparable to a Bachelors degree from an accredited university or college ( or a high school diploma with relevant experience).

• Engineering knowledge, data analysis skills, and practical understanding of industrial equipment operation and maintenance.
• Fluent in English and Portuguese or Spanish.

Desired Characteristics

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems with limited oversight
• Ability to document, plan, market, and execute programs. Established project management skills.
  

Additional Information

## LI-Remote - This is a remote position