Digital Consumer Experience Advocate (Remote - Must Reside in the Louisville, KY Area

Location: USA, Louisville, KY

Time Type: Full time

Job Description

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. 

Interested in joining us on our journey? 

Location: Remote - Candidates must reside in the Louisville, KY metro area.

As a Digital Consumer Experience Advocate, you’ll be a front-line representative of GE Appliances, interacting with both current and potential customers across our family of brands. Your role involves connecting with consumers through various digital touchpoints to provide both pre-purchase guidance and post-purchase support. By engaging customers through the Ask a Question” and “Ratings & Reviews” sections on our owned websites, as well as other internal and native platforms, you’ll not only resolve inquiries but also drive brand loyalty and create sales opportunities.

Work Schedule: Monday-Friday 10a-7p EST

Compensation: $17.00 per hour + comprehensive benefits (401(k), medical, dental, vision, paid vacation)

Position

Digital Consumer Experience Advocate (Remote - Must Reside in the Louisville, KY Area

Location

USA, Louisville, KY

How Youll Create Possibilities

RESPONSIBILITIES:

• Respond to digital consumer inquiries and provide best-in-class service in support of company-owned websites. (90%)

• Respond Professionally: Address and resolve incoming customer inquiries related to pre-purchase questions, installation requirements, troubleshooting, product care, and complaint resolution.

• Engage Through Digital Channels: Resolve inquiries via the “Ask a Question” and “Ratings & Reviews” sections on GE Appliances-owned websites and other platforms.

• Utilize Internal Resources: Navigate systems and resources effectively, including the Knowledge Base, eDoc, Salesforce Service Cloud, GEAppliances.com, SMC, and others as needed.

• Follow Protocol: Maintain high standards of protocol and adhere to established guidelines.

• Support business growth goals by identifying sales opportunities. (10%)

• Identify Sales Opportunities: Recognize sales opportunities and complete private store referral process or refer sales prospects to relevant teams to convert interactions into revenue opportunities based on established protocols.

What Youll Bring to Our Team

Minimum Qualifications:

• Excellent written communication skills: grammar, sentence structure, and spelling.

• Computer literate with ability to learn new applications quickly.

• Experience in customer service or contact centers, ideally with written communication channels or chat-based support.

• Positive attitude with proven ability to work well with teams.

• Strong typing skills.

Preferred Qualifications:

• Associate’s degree from an accredited university or college or 6 months equivalent work experience.

• Proficient bilingual in written English & Spanish.

• Experience with GE Appliances Call Centers or equivalent customer service experience.

Working Conditions:

• Working conditions are normal for an office environment.

• Work may require weekend and/or evening work.

Work Schedule:

• Monday-Friday, 10:00 a.m. – 7:00 p.m. EST, after an initial 12-week training and ramp-up period during which the schedule is Monday–Friday, 8:30 a.m. – 5:00 p.m. EST.

Compensation:

• $17.00 per hour + comprehensive benefits (401(k), medical, dental, vision, paid vacation)

Location Requirement:

• This is a remote position; however, candidates must reside in or be willing to relocate to the Louisville, KY area. Relocation assistance is not provided.

Travel Expectations:

• Occasional travel to our Louisville headquarters may be required for equipment setup, training, or team collaboration.

Work Environment:

• This role operates in a camera-on environment for internal meetings, so comfort with being on video is expected.

IT Requirements:

• Reliable, high-speed internet connection with at least 30mb download speed - cable or fiber (NO dial-up, satellite, T-Mobile 5G home internet, or cellular hotspots), with the ability to connect directly to the router via ethernet if needed.

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.

By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com