Partner Engagement OfficerStraight from Frontline’s careers page. Apply on the company site — no recruiter, no middleman.
Partner Engagement Officer
Department: Partnerships and Placements
Employment Type: Permanent - Full Time
Location: Flexible, Hybrid
Contract: Full time, permanent
Salary: £39,329.28 (£42,904.67 inclusive of London office allowance) plus competitive pension
Salary: £39,329.28 (£42,904.67 inclusive of London office allowance) plus competitive pension
Location: Hybrid- 2 days per week in London Office
Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage. Please note that travel to the London office is at your own expense.
Please note this ad will close on Wednesday 18 November at 9am.
Frontline is entering an exciting period of growth and development as we continue to expand our programme portfolio and strengthen the support we provide to social workers and leaders throughout their careers.
We deliver a range of programmes and services that support participants at different stages of the social work career pathway, from those entering the profession through to experienced leaders. As our organisation grows, we are continuing to invest in the people, systems and capabilities needed to support high-quality delivery across our portfolio.
The Partner Engagement Officer plays a key role in building and managing relationships with local authority partners across England. Working as part of the Partnerships and Placements team, you will manage a portfolio of prospective and existing partners, driving engagement and uptake across Frontlines programmes.
The Partner Engagement Officer plays a key role in building and managing relationships with local authority partners across England. Working as part of the Partnerships and Placements team, you will manage a portfolio of prospective and existing partners, driving engagement and uptake across Frontlines programmes.
Combining stakeholder engagement, outreach and partnership development, you will identify new opportunities, strengthen existing relationships and support the achievement of programme targets. Working closely with colleagues across Frontline, you will help ensure partners receive a high-quality experience throughout their journey with us.
Key Responsibilities
- Manage a portfolio of local authority partners, acting as the primary point of contact from initial engagement through to programme onboarding and delivery.
- Identify and engage prospective partners while maintaining strong relationships with existing local authorities.
- Promote Frontlines programmes and support activities that increase programme uptake and partner retention.
- Support local authorities throughout the partner journey, particularly set up, providing guidance, resolving queries and removing barriers to engagement.
- Deliver webinars, meetings and events to increase uptake of our programmes.
- Maintain accurate records, gather partner insight and contribute to reporting and continuous improvement activities.
Skills, Knowledge and Expertise
Experience and knowledge:
- Experience building and maintaining positive relationships with external stakeholders, customers or partners
- Experience communicating effectively with a range of audiences, both verbally and in writing
- Experience working towards and achieving individual or team targets
- Experience managing multiple priorities and delivering work to deadlines
- Experience delivering presentations, events, webinars or engagement activities
- Experience working with public sector organisations, local authorities or education providers
Skills and characteristics:
- Strong relationship-building and communication skills, with the ability to engage a range of stakeholders
- Proactive, resilient and persistent, with the confidence to develop new relationships and maintain engagement
- Strong organisational skills, with the ability to manage competing priorities and deliver work to deadlines
- Ability to work independently, use initiative and identify solutions to challenges and opportunities
- Results-focused, with the ability to build engagement, overcome barriers and achieve programme targets
- Strong attention to detail and ability to maintain accurate records and data
- Understanding of partner retention and growth
- Ability to analyse information and use insight to inform engagement activity and decision-making
Benefits
- Flexible working hours
- Competitive pension employer contribution
- 25 days annual leave + bank holidays + office closes from 25 Dec to 1 Jan
- Buy up to five days annual leave a year
- Interest free loan for season ticket
- Personal coaching and mentoring
- Cycle loan scheme
- Deposit loan scheme
- Volunteering days
- Employee assistance programme
- Life Assurance Scheme (x3 salary)
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