Payments Specialist (Remote)

Location: Philippines, Vietnam, Cambodia

Department: Customer Experience

Workplace: remote

Employment Type: full

Description

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Payments Specialist (Remote) in APAC region.

Responsibilities:

• Process and monitor client deposits, withdrawals, and transfers making sure they are carried out as per relevant regulations and guidelines
• Update the CRM and Platform systems with relevant information
• Communicate with the Back Office Manager if any issues arise
• Help to perform a timely investigation of any client requests/complaints
• Assist Onboarding/Support teams in replying to client queries
• Work with the Compliance and Risk teams on specific client cases when necessary
• Conciliate with customers and service providers on payment issues via different channels
• Other ad-hoc duties as per management’s request
  

Candidate Profile:

• Around 1 year of experience in payments, transactions, or a similar financial operations role
• Computer literacy with excellent working knowledge of Microsoft Office applications (particularly Excel)
• Previous experience communicating with clients is a plus
• A team player with excellent communication skills

• Excellent written and spoken English
• Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage
• Willingness to learn and adapt in a fast-paced environment
• Ability to work rotation shifts Monday - Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8

Why us:

• Welcoming, young and multicultural team with approachable leadership
• Ability to contribute to dynamic business at a growth phase
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations
• Fully remote work

Journey to FP Markets

• Initial Interview with HR (30-45 minutes)
• Interview with your future manager (45-60 minutes)