Senior Specialist, HR Shared Service

Location: Dearborn, MI, United States; Hybrid

We made history and now we work to transform the future – for our customers, our communities and our families. Youll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

As part of our Human Resources team, you’ll help us attract, hire and retain the top talent we need to achieve our bold vision. You’ll play a vital role in defining, developing and maintaining the winning culture that empowers diverse individuals to work together and create the impossible. We’re seeking change leaders, talent strategists, employee advocates and culture architects to enable our teams, partners, and businesses to do and be their best.

In this position...

Serve as a key partner to HR Business Partner teams, helping translate business and employee needs into solutions across the broader HR organization. You’ll collaborate across HR to resolve complex challenges, identify root causes, and improve how HR delivers for the business.

The Senior Specialist, HR Shared Services plays a highly visible and connected role within the US People First organization. Serving as a primary partner to HR Business Operations (HRBO) teams and leaders, this position assists with navigating HR services, resolve complex operational challenges, and create greater capacity for HR Business Partners to focus on strategic business and talent priorities.

Working with a high degree of independence, the Senior Specialist manages complex employee inquiries, escalations, data issues, and HR operational needs. The role coordinates solutions across the broader HR operating model, partnering with HR Business Partners, People First teams, Centers of Expertise, Policy, Legal, Payroll, Benefits, and other key stakeholders. This provides a unique opportunity to develop broad knowledge of HR while building trusted relationships across the organization.

The role goes beyond resolving individual issues. The Senior Specialist also identifies patterns, investigates root causes, and works with country People First teams and other partners to reduce repeat escalations. The position also designs and improves standard operating procedures, service benchmarks, and day-to-day HR processes to promote timely, consistent, fair, and effective support. The US People First operating model specifically calls for the team to handle high-complexity cases, coordinate escalations across HR, and lead defined projects with measurable outcomes.

Senior Specialist, HR Shared Service