Romanian-speaking Customer Relations Centre Agent

Location: Budapest, Kozep-Magyarorszag, Hungary; Hybrid

Ford Central and Eastern European Sales LLC is looking for a Romanian-speaking Customer Relations Centre Agent in our Budapest XIII. Váci Greens office.

The CRC (Customer Relations Centre) team in Budapest serves Ford customers by providing assistance in aftersales-related cases in 5 markets: Czech Republic, Greece, Hungary, Poland and Romania. 
The Agent serves as the primary contact point for customers seeking assistance or information related to their Ford experience. As a representative of Ford, the Agent is responsible for addressing and resolving customer inquiries, analyzing the context of each situation, and striving to satisfy customers promptly. The role involves continuously improving quality standards to achieve expected outcomes and customer satisfaction while adhering to Ford processes and collaborating with Subject Matter Experts (SMEs) when necessary. 

At Ford Motor Company, we believe freedom of movement drives human progress. And as you start your career journey, we also believe in providing you with the freedom to define and realize your dreams. With all our incredible plans for the future, there’s no better place to jump start an amazing career than Ford.