Customer Enablement Manager, Ford Pro Solutions

Location: Melbourne, Victoria, Australia; Hybrid

About Us 

Lead. Grow. Transform.  

Ford Australia is constantly evolving and innovating, committed to delivering smarter, more connected vehicles for all Australians, now and for generations to come. 

Looking ahead, Ford is excited about the future. With an expanding vehicle lineup, growing digital services, and a strong dealer network, they are well-positioned to support Australian businesses in new ways. 

As Australia’s largest automotive OEM employer, we proudly have around 1,500 talented engineers, designers, and specialists working across five Victorian sites. Crucially, Australia is a key global development hub for Ford, and their local design and engineering team lead the creation of vehicles including the Ranger, Ranger Raptor, and Everest – models sold in around 180 markets worldwide. 

Complementing this technical network, Ford Australia’s National Sales Company (NSC) located in Richmond, is the central hub for commercial and customer engagement activities across the country. 

Why Ford?  

For a century, weve been a driving force across Australia, building a legacy that truly speaks for itself. Leading the way, the Ranger continues its rein as Australias No. 1 Selling Vehicle and our iconic Mustang proudly holds its position as Australia’s No. 1 Sports Car. 

These remarkable achievements are a testament to our unwavering commitment to innovation and a customer-focused approach that has delivered success across our entire lineup, giving us so much to be excited about! But we believe we do more than just build award-winning vehicles—we build careers. 

• Discounted lease car options. 
• Multiple Employee Resource Groups – Ford Pride, Women of Ford and Ford Empowering Diverse Abilities. 
• Flexible Work Arrangements.  
• Growth and development opportunities via internal and external training. 
• Paid parental leave from day 1.
• Comprehensive Employee Assist Program.   
• Wellness Programs including Free Flu Vaccinations and Health Checks. 
• Paid volunteer days.  

   

About the Role  

You will act as a critical extension of the leadership team, driving the execution of Ford Pro Solutions, expansion and managing operations across Rest of World (ROW) markets primarily Australia, New Zealand, with support of the Middle East, Africa, and Mexico.

This role focuses on robust project management, operational excellence, and local market enablement. You will leverage your deep understanding of FPI global sales and operations processes, advanced Salesforce expertise, and strong knowledge of fleet customer needs to ensure seamless rollouts, efficient onboarding, and high local adoption of Ford Pro’s connected services, SaaS offerings and support throughout the lifecycle. 

You will bridge the gap between global strategy and local execution, managing near-term deliverables and fostering continuous operational improvement. This role requires strong understanding of the Ford Pro Customer Operating model enabling International Markets Group (IMG) and ROW regions by supporting in region and global shared services to drive quality and execution for all areas of product growth.

This newly created position is based at our IMG Product Development Hub in Broadmeadows on a hybrid work schedule (4 Days per week in Office), reporting directly to the Global Head of Customer Enablement, based in Canada. 

You will act as a critical extension of the leadership team, driving the execution of Ford Pro Solutions, expansion and managing operations across Rest of World (ROW) markets primarily Australia, New Zealand, with support of the Middle East, Africa, and Mexico.