Member Support Specialist

Team: Customer Service

Location: Remote Longview, Texas

Commitment: Full Time

Workplace Type: remote

Salary:

Qualifications

• High school diploma or equivalent. 

• Minimum 1 year of customer service, call center, support, or case management experience preferred. 

• Strong verbal and written communication skills. 

• Excellent active listening skills. 

• Strong interpersonal and relationship-building abilities. 

• Ability to communicate clearly, professionally, and empathetically. 

• Strong attention to detail and commitment to accuracy. 

• Ability to manage multiple tasks and priorities simultaneously. 

• Strong organizational and time-management skills. 

• Ability to work independently and as part of a team. 

• Proficiency with CRM, case management, or customer support systems. 

• Basic computer and data-entry skills. 

Essential Functions

• Handle inbound and outbound phone calls professionally and efficiently. 

• Respond to customer inquiries via text, email, and other communication channels. 

• Create, update, and manage customer cases within company systems. 

• Document all interactions accurately and completely. 

• Resolve routine customer issues and inquiries at first contact whenever possible. 

• Escalate complex issues to the appropriate team when necessary. 

• Follow established processes, workflows, and compliance requirements. 

• Maintain accurate records and ensure data integrity. 

• Monitor open cases and follow up as needed to ensure timely resolution. 

• Meet quality, productivity, and service-level expectations. 

• Collaborate with internal teams to resolve customer concerns. 

• Provide a positive, empathetic, and professional customer experience.