Account Manager

Team: Account Management

Location: Buffalo, New York

Commitment: Full-time

Workplace Type: onsite

Salary:

Duties and Responsibilities

• Communicating professionally in person, over the phone, and via email to accounts and team members
• Track growth/decline of managed customer accounts and identify new opportunities
• Utilize TMS to enter bids and keeping communication with customers
• Provide customers with a quick, effective solution if problems arise
• Continuously build and increase your industry knowledge
• Ability to be the main point of contact for customers
• Assist accounting department with any invoicing problems that may arise
• Ability to generate sales among existing customer accounts, including upselling and cross-selling
• Service multiple customers accounts concurrently, often meeting deadlines

Experience and Qualifications

• Minimum of one-years’ experience in third party logistics required
• High school Diploma Required
• Bachelor’s degree in related field preferred
• Minimum of three-years’ experience in customer service preferred
• Exceptional communication skills, written and verbal
• Passion for sales and the art of negotiation
• Self-starter mentality
• Ability to maintain composure in a fast-paced environment
• Strategically focused and persistent
• Ability to multitask while simultaneously building relationships

Benefits

• Paid Industry Training
• Comprehensive Benefits Packet (Medical, Vision, Dental)
• Company Provided Life Insurance + Optional Additional Policy
• 401(k) with Company Match or Gradifi Student Loan Repayment Assistance
• Employee Assistance Program (EAP)
• Health and Wellness Program
• Paid PTO and Holidays + Unlimited PTO Policy on 1-Year Anniversary
• Free Onsite Parking
• Casual Dress Code