Director of Relationship Management & Business Development

Location: Remote, Wisconsin

Category: Sales & Account Management

Employment Type: Full time

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director of Relationship Management & Business Development

As a key member of the Fiserv Debit Network group, the Director of Business Development and Relationship Manager plays a crucial role in supporting the Accel Network, STAR Network, and MoneyPass Network for debit payment issuer and gateway growth. You will be the face of the Fiserv Debit Network business, sharing industry insights with existing and potential clients. Your responsibilities include communicating the value of the comprehensive Fiserv debit network solution, maintaining high levels of customer engagement, renegotiating client contracts, and serving as a subject matter expert in the payments industry.

What you will do:

• Develop and enhance executive client relationships with key clients including the top 100 clients

• Collaborate with various teams to drive business growth

• Create and implement strategic plans for long and short-term objectives

• Share market insights with key clients and act as the escalation path for issue resolution

• Generate and analyze business review data on a regular basis

• Assist merchants with improved authorization rates

• Submit and manage project requests to ensure completion within defined SLAs

What You Will Need To Have:

• 5+ years of experience in managing large accounts with a focus on net new and add-on sales commitments and client retention, preferably in mid to large merchant environments

• 5+ years of experience in the debit payments industry

• Strong financial and data analysis skills

• Ability to travel up to 50% to client sites

What Would Be Great To Have:

• Advanced degree or additional certifications in relevant fields

• Experience in negotiating complex contracts and pricing models

• Proficiency in CRM and sales tools for effective client management

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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