Senior Billing Specialist

Team: Finance and Accounting

Location: Dhaka

Commitment: Full-time

Workplace Type: hybrid

What youll get to do:

 

• Review and process invoices for a select portfolio of customer accounts, ensuring timely and accurate billing
• Serve as primary point of contact and subject matter expert for billing-related inquiries, providing exceptional support and timely resolution to internal and external customers
• Research and resolve billing discrepancies, collaborating and coordinating with internal departments and stakeholders
• Monitor accounts receivable aging, following up on outstanding balances and escalating as needed
• Reconcile billing data between the Field Nation platform and accounting ERP Netsuite
• Analyze and provide weekly and monthly reporting on assigned customer accounts, including status updates, trends, and key issues to Accounts Receivable Manager, Controller, and internal stakeholders
• Proactively identify and recommend process improvements to billing with a goal to improve overall billing efficiency, accuracy, and customer experience

You might be a good fit if you have:

Exceptional proficiency in oral and written English - a must
3+ years of previous accounting experience, preferably Accounts Receivable 
3+ years of Customer Service experience along with a high degree of comfort with public speaking
Ability to work night shift
Strong critical thinking and problem solving skills
Salesforce and Netsuite knowledge is a plus
Experience communicating by phone with English speaking customers

Position Type/Expected Hours of Work:

• This is a full-time, hybrid position, We come into the office on Mondays & Tuesdays.
• Shift: 9 hours/day – 5 days per week (Mon-Fri)
• Working hours generally range from 8pm-5am (can vary due to daylight savings in the U.S.)

Office Location:

• Uttara, Dhaka, Bangladesh (Hybrid)

Salary Range:

• BDT 70,000-95,000 (Monthly)

Why we think youll love it here:

At Field Nation, we believe great work deserves great support. Here’s a snapshot of the benefits designed to reward performance, support well-being and create an enjoyable workplace experience.
 
1. Compensation & Financial Rewards
Because hard work should feel like winning.
• Field Nation LLC Performance Reward – Because every citizen of Field Nation deserves a stake in the win!
• Festival Bonus – Celebrate the big festivals with some extra cheer (and cash!).
• Referral Bonus – Incentives for successful employee referrals.
• Gratuity – Honoring your long-term dedication
• Leave Encashment – Opportunity to encash unused annual leave balance at year-end.
2. Health & Wellness
Your body, mind, and family matter.
• Medical Insurance – Comprehensive health coverage for employees and their immediate family (spouse and children).
• Gym Membership – Stay fit, active, and energized.
3. Daily Operations & Office Perks
• Complimentary Lunch / Dinner – Because good work needs good food.
• Unlimited Tea & Coffee – Keep the energy flowing.
• Transportation – Helping you get to work hassle-free.
• Mobile Data Allowance – Allowances to ensure connectivity.
4. Professional Development
• Career Development Budget – Dedicated funds for professional learning and growth.
5. Culture, Events & Time Off
Fostering work-life balance and strong team connections.
• Work Model: Hybrid (2 days in-office, 3 days remote per week) – balance is key.
• Summer & Winter Field Weeks – Two annual team retreats to connect, collaborate, and recharge.
• Quarterly Team Outing Budget – Enjoy exciting activities and quality time with your team to bond, relax and celebrate together. 
• Occasional Gifts – Surprises and gifts to celebrate milestones & welcome new faces.
• Leave Benefits:
• Paid Time Off – Take the time you need! Covers annual, casual, and sick leave so you can recharge and come back ready to shine.
• Hajj/Umrah Leave
• Maternity Leave
• Paternity Leave