Associate Software Configuration Specialist

Location: Raleigh, NC

Remote Type: Hybrid

Time Type: Full time

Job Description

SoftPro is the nations leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro’s Headquarters is in Raleigh, North Carolina.

SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2026 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 14 times since 2012!

What are we looking for?

SoftPro is seeking an Associate Software Configuration Specialist on the Client Solutions Team. This position can be located in our Raleigh, NC office, our Irvine, CA office, or as a remote employee. In this position you will provide support for our implementation and configuration services along with support to the Fidelity National Financial Direct operations. We are seeking a detail-oriented professional with experience in real estate/title or escrow operations and a strong aptitude for technology.

What will I do as an Associate Configuration Specialist at SoftPro?

• Provide program setup, configuration, testing and maintenance of the SoftPro Select application for existing and future operations
• Support operation requests for changes/updates to configuration
• Provide guidance on operation requests to ensure configuration and corporate standards are met
• Meet deadlines/requirements to ensure implementation of requests are complete for deployment into production environments
• Establish remote sessions to demonstrate the setup/configuration of the system
• Possess thorough understanding of the SoftPro Select application and the tools available for setting up the application
• Troubleshoot configuration requests
• Work closely with Support Team members to address Ticket escalations
• Address routine maintenance regarding lookup tables, formulas, templates, tasking, etc.
• Have knowledge of upcoming releases/enhancements to address global/regional configuration changes
• Work closely with Title Administration, Escrow Administration, and Divisional/National Accounting to address global/regional configuration changes
• Other duties as assigned

What skills do I need to be successful as an Associate Configuration Specialist at SoftPro?

• 2+ years experience in the real estate closing/title or escrow industry is a must
• Strong technical aptitude and problem-solving skills
• Committed to quality and continuous improvement
• Positive attitude and demonstrates strong ownership and accountability
• Takes initiative with a proactive approach to work High attention to detail and ability to manage multiple priorities
• Excellent communication skills and strong teamwork
•  Hands-on experience with SoftPro Select required
• Prior project management experience is a plus
• Sense of curiosity and proactive approach to research
• 10% potential US travel required

COMPENSATION & BENEFITS

FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidates education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.

JOIN US AND LIVE OUR CORE VALUES

Deliver AMAZING Customer Service, Be an AWESOME Teammate, Adopt a Sense of Urgency, Innovate to be Efficient, Produce Quality Work, Take Initiative, Go the Extra Mile.

EQUAL OPPORTUNITY POLICY

FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.