Bi-Lingual Sales Support Associate

Location: Work from Home, Brazil

Time Type: Full time

Job Description

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

As a Sales Support Associate, youll take ownership of the operational backbone that keeps our LAC business moving, turning complex, cross-functional demands into clear execution. Youll sharpen your ability to manage ambiguity and competing priorities. If youre energized by solving operational challenges, driving process adoption across cultures and time zones, and growing your career inside a company that invests in its people, this is where that next step starts.

What You Will Contribute

• Support the operational needs of LAC teams, following and driving adoption of established global processes.
• Partner with internal FICO teams — Sales, Pre-Sales, CSM, Support, Product, Finance, and Accounting — as well as international cross-functional teams across different time zones, fostering a collaborative work environment.
• Build relationships with a broad range of stakeholders, from senior executives to sales support teams, to gather information and support alignment across teams.
• Create and review presentations and documents.
• Maintain and update tracking spreadsheets and dashboards.
• Help coordinate and control internal corporate events and manage vendors.

What We´re Seeking

• Minimum 5 years of experience in sales support, business operations, administrative support, or related areas
• Bachelors degree completed or in progress in a related field, or equivalent education/experience

• Native or highly proficient Portuguese; strong written and verbal English required; Spanish a plus
• Effective written and verbal communication skills, demonstrated through content development and presentation

• Excellent organizational skills, with strong prioritization and flexibility to manage multiple tasks amid shifting priorities in a dynamic environment
• Self-motivated, curious, and current on technology trends, with a strong desire to learn and grow

• Enjoys working cross-functionally as part of a broader team
• Proven problem-solving skills, with examples of creative, innovative solutions to business challenges

• Proven ability to create and maintain spreadsheets, reports, statements, and inventories accurately and with strong attention to detail, using tools such as Microsoft Office, Excel, and Power BI
• Strong internet research skills and practical knowledge of AI tools to support research and vendor sourcing

• Experience organizing and executing internal corporate events, including timeline tracking, vendor management, logistics, venue/catering coordination, participant tracking, and on-site support

Our Offer to You 

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

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Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy