- Help identify player needs and guide them through specific features and functionalities

- Assist in tracking and reporting product issues

- Collect, organize and relay player feedback, feature requests and insights to the relevant internal teams

- Interact with players across social media platforms — public and private messages — sharing updates and helping identify relevant trends

- Contribute to content creation for our social media channels

- Professional proficiency in English 

- Player/customer-oriented mindset with good communication and problem-solving skills

- Good organizational skills and ability to manage multiple priorities

- Openness to exploring how AI tools can be applied to community management and player support

- Experience with help desk software or remote support tools

- Knowledge of additional languages: Spanish, French, German, Italian, Dutch, Russian, Turkish, Japanese, or Korean

- An investigative mindset — enjoy spotting patterns and digging into data to surface insights