Site Reliability Engineer

Location: New York City, United States

Department: Infrastructure & Security

Location Type: REMOTE

Employment Type: FULL_TIME

About the Role

What Youll Do

• Infrastructure & Kubernetes Orchestration
  • Designing, deploying, and maintaining Kubernetes (EKS) clusters for enterprise-grade availability.
  • Optimizing the footprint of infrastructure objects across core AWS services (EC2, RDS, S3) for performance, cost, and reliability.
  • Evolving a scalable infrastructure management platform, with the right interfaces and guardrails to maximize engineering agency at minimal cognitive load.
  • Defining golden paths for workload orchestration and integration with infrastructure dependencies, ensuring the right way to do things is also the easiest.
• Automation & AI-Assisted Operations
  • Providing robust, reusable GitHub Actions components to streamline the software delivery lifecycle.
  • Developing internal tools that replace manual operations with intelligent, autonomous systems.
  • Exploring and deploying agentic workflows for AI-assisted runbooks that automate complex, error-prone procedures and repetitive tasks.
• Observability & Incident Management
  • Driving the evolution of observability practices by maintaining reliable mechanisms to collect the metrics, traces, and logs needed to meet SLOs.
  • Leading incident response efforts and facilitating the blameless postmortems that help systematically reduce recovery time (MTTR).
  • Defining and monitoring platform-level SLIs and SLOs to ensure it consistently meets rigorous healthcare performance standards.
• Compliance & Collaboration
  • Ensuring every piece of infrastructure is continuously compliant with HIPAA and other critical healthcare regulatory requirements.
  • Reviewing architectural decisions and technical proposals, asking incisive questions to surface technical and organizational risks before they become incidents.
  • Mentoring engineers across the company on reliability best practices and contributing a clinical-safety perspective to cross-functional design reviews.

Why You Might Be a Good Fit

• You design systems, shape processes, and write code, treating provisioning, orchestration, observability, and security as disciplines, not just tools to operate.
• You want to empower the people around you and make that the point of everything you build for them, not a side effect.
• You instinctively dig for the root cause rather than settling for a quick patch.
• You use AI and agentic tools where they help, know where they add risk, and own everything you ship.
• You thrive in fast-paced, safety-critical environments where pragmatism is balanced with technical rigor.

This Might Not Be The Right Fit If...

• You prefer the stability of static infrastructure and settled processes over continually adapting your codebase, tooling, and workflows as systems evolve.
• You are looking for a more specialized role where you can focus on a single discipline or technology.
• You prefer a siloed role that does not involve active collaboration with colleagues from different departments and backgrounds.
• You take pride in being the indispensable go-to person when something needs to be executed, rather than in building systems others can run without you.

Your Qualifications

• 5+ years of experience in SRE or Platform Engineering roles managing production environments at scale.
• Expert technical depth in AWS (EKS, EC2, RDS, S3) and production-grade Kubernetes management.
• Proficiency with modern tooling including Terraform (IaC), Datadog (Observability), Helm (Release Management), and GitHub Actions (CI/CD).
• Solid coding and scripting skills in Python, Bash, or Go.
• Preferred experience building agentic workflows or AI-assisted tooling to drive operational efficiency.
• A rigor-first mindset with a dedication to HIPAA-compliant, high-availability architecture.

The national pay range for this role is $135,000.00 – $160,000.00 per year. Actual compensation will be determined by factors such as the candidates geographic market, experience, skills, and qualifications. Certain roles may also be eligible for additional compensation, including a comprehensive benefits package such as medical, dental, vision, unlimited PTO, and a 401(k) plan, stock options and bonuses. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.