Solutions Architect

Team: Air Force/Space Force BU

Location: Remote, preferred Boston, MA or Dayton, OH

Commitment: Full Time

Workplace Type: remote

Salary:

RESPONSIBILTIES

• Develop and execute a stakeholder engagement and adoption strategy for the program’s capabilities. 

• Build trusted relationships with government leaders, engineers, users, platform teams, and mission partners. 

• Translate technical features into compelling mission use cases, outcomes, demonstrations, and success stories. 

• Plan and deliver briefings, workshops, demonstrations, office hours, training sessions, and community events. 

• Identify adoption barriers, user pain points, misconceptions, and organizational constraints and route them to the appropriate program owners. 

• Create reusable messaging, presentations, playbooks, onboarding materials, FAQs, and technical narratives tailored to different audiences. 

• Develop user communities and champion networks that increase peer-to-peer learning and sustained adoption. 

• Capture customer feedback and usage evidence and help product and engineering teams prioritize improvements. 

• Measure adoption through engagement, onboarding, usage, satisfaction, and mission-impact indicators. 

• Coordinate with program management, architecture, product, software factory, and full stack teams to ensure demonstrations accurately reflect delivered capability. 

• Represent the program at relevant government forums, technical exchanges, and industry events when authorized. 

• Ensure planned hours are worked and recorded accurately in accordance with company and contract requirements. 

• Identify and communicate opportunities that could lead to program, customer, or company growth. 

• Ensure contractual deliverables are completed on time and meet or exceed customer expectations. 

• Complete professional development planning and participate in required company and program activities. 

• Build productive, positive professional relationships with customers, teammates, and mission partners. 

• Perform other related duties as assigned. 

KEY QUALIFICATIONS

Clearance: Active Secret required; TS/SCI preferred. 
Education and Years of Experience: Bachelor’s degree or equivalent experience with 7+ years in technology adoption, customer success, technical communications, product management, engineering, training, or mission enablement. 

• Ability to understand complex technical systems and explain them clearly to technical and nontechnical audiences. 

• Demonstrated success building trusted customer relationships and driving adoption of new technology or ways of working. 

• Excellent presentation, facilitation, storytelling, writing, and active-listening skills. 

• Experience creating demonstrations, workshops, onboarding experiences, and reusable enablement content. 

• Working knowledge of cloud, software factories, DevSecOps, digital engineering, or artificial intelligence. 

• Ability to synthesize feedback into actionable themes without overpromising program capabilities. 

• Comfort operating across organizational boundaries and with senior military, civilian, and industry stakeholders. 

• Strong organizational skills and ability to manage a high volume of engagements and follow-up actions. 

PREFERRED ADDITIONAL QUALIFICATIONS

• Experience supporting Department of the Air Force transformation, digital engineering, or software modernization initiatives. 

• Background as an engineer, architect, product manager, trainer, or technical customer-success leader. 

• Experience with DAF CloudWorks or comparable government software factory environments. 

• Experience communicating responsible AI capabilities, limitations, governance, and adoption practices