Project Manager

Location: Remote - US

Department: Customer Operations

Who we are:

EverTrue is the leading advancement intelligence and donor engagement platform, empowering educational institutions and non-profit organizations to build stronger relationships and achieve outstanding fundraising results. Our platform continuously evolves, integrating innovative solutions to help advancement professionals effectively identify, prioritize, and manage prospects, engage supporters, and track progress. Thousands of organizations rely on EverTrue to grow giving. We are a fun, smart, mission-driven team passionate about the work we do.

What truly drives us? Its our mission: to equip fundraising teams with the insights and tools to turn every donor interaction into a lasting relationship—leading to stronger connections and greater giving. And our vision? Its to create a world where every fundraiser has the tools to engage, retain, and grow generosity at every level, ensuring no donor is overlooked. When you join EverTrue, youre not just taking a job; youre becoming part of a movement to empower fundraisers and make a real difference in the world.

We believe in your potential. We know that no candidate perfectly matches every qualification. If youre excited about this role and meet most of our requirements, please apply! Were eager to support your growth and development within our team.

EverTrue is an equal opportunity employer. Were deeply committed to building a workplace that celebrates diversity, equity, and inclusion for all, ensuring every applicant and employee is treated fairly. We embrace DEI because we know it enhances engagement, satisfaction, and partnerships, making us all stronger together.

Who you are:

• You bring 4+ years of experience managing technical, cross-functional projects within enterprise software development environments, partnering closely with Product, Engineering, and Go-to-Market teams.
• You have proven success managing multiple complex initiatives simultaneously, balancing competing priorities while keeping stakeholders aligned and informed.
• You are a strong communicator, both written and verbal, with the ability to collaborate effectively across Engineering, Product, Customer Success, Implementation, and Enablement teams.
• You approach challenges with an analytical and creative mindset, and you thrive in complex systems and evolving environments.
• You have experience with project management tools such as Asana, SmartSheets, or similar platforms, and use them to drive clarity, accountability, and execution.
• You are familiar with product development methodologies such as Agile or Scrum and understand how cross-functional product teams operate.
• You are highly self-motivated and optimistic, with the ability to work independently while contributing to a collaborative, team-first culture.
• You hold a PMP certification or equivalent project management credential, or are actively working toward one.
• You are genuinely excited about an internal-facing project role, with interest in growing into a full-time, client-facing Project Manager role over time.
• You have familiarity with EverTrue’s product suite and integration points, which is a plus.

What you’ll do:

• Manage customer product implementations, customer re-implementations and internal projects in partnership with Customer Operations leadership and Executive Sponsors.
• Build and maintain project plans, schedules, and timelines that keep work on track from kickoff to project close out
• Monitor progress against deadlines and proactively flag risks or blockers before they become problems
• Own day-to-day project communication, including status updates, meeting notes, and follow-ups with stakeholders
• Partner with internal teams and clients to keep projects moving smoothly and on schedule
• Maintain clear, accurate project documentation covering scope, timelines, decisions, and changes
• Deliver regular status reports that keep stakeholders and leadership informed
• Keep project tracking tools up to date so the whole team has visibility into progress
• Serve as the go-to point of contact for your projects, managing expectations with clients and internal teams alike
• Know when to escalate — bringing the right issues to leadership at the right time to keep projects moving, maximize customer satisfaction and product value and address friction points constructively 
• Follow established project management team processes and templates, and speak up when you spot ways to improve them
• May include occasional travel to customer locations or company meetings, not to exceed 10%.
• Identify, participate in and lead process improvement initiatives with the customer operations team to streamline implementations.

Why You’ll Love to Join Our Team:

We offer a comprehensive package designed to support your success, growth, and well-being.

• Compensation and Core Benefits: 
• A base salary range of $85K - $95K.
• A 2.5% bonus plan based on company performance.
• We also provide robust benefits to keep you healthy and secure:
• We cover 80% of your premium for medical, dental, and vision insurance.
• We offer a 401k match of up to 3% to support your financial future.

Happiness & Well-Being:

Our comprehensive employee benefits and perks program provides:

• A remote-first environment for flexible work.
• Generous paid time off throughout the year.
• Investment in your professional growth and development.
• Opportunities to connect with colleagues both in-person and virtually.
• The unique chance to contribute to the non-profits and educational institutions you care about, aligning your work with your passions.