Specialist - Business Support Liaison

Location: Work from Home Alabama, Work from Home Michigan, Work from Home Louisiana, Work from Home Nebraska, Work from Home Missouri, Work From Home Wisconsin, Work from Home South Carolina, Work from Home Kentucky, Work From Home Delaware, Work from Home Tennessee, Work from Home Illinois, Work From Home Virginia, Work from Home Georgia, Work From Home Minnesota, Work from Home Iowa, Work From Home Oregon, Work from Home Washington, Work From Home Mississippi, Work from Home North Carolina, Work from Home Wyoming, Work From Home Arkansas, Work from Home Indiana, Work From Home Pennsylvania, Work From Montana, Work From Home Oklahoma, Work From Home Utah, Work From Home Texas, Work from Home Rhode Island, Work From Home Nevada, Work from Home Colorado, Work From Home Arizona, Work From Home South Dakota, Work From Home Idaho, Work From Home Florida, Work From Home Maryland, Work from Home West Virginia, Work from Home Ohio, Work from Home New Mexico, Work from Home New Hampshire, Work from Home Kansas, Work from Home Connecticut, Work from Home Massachusetts

Time Type: Full time

Job Description

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:

The Specialist - Business Support Liaison is responsible for System and ID administration, new user uploads, and issue resolution related to the contracted Services. This role is responsible to login and utilize the client chat platform for unified and real-time communication.


Job Requirements:

• Manage the site-level systems and ID contact between vendor and client
• Provide system and ID support and readiness
• Provide troubleshooting assistance to Agents/Representatives
• Coordinate Agent/Representative ID tracking and issuance
• Communicate new, termed and changes in Agent/Representative status to the client
• Manage system issue tracking, escalation and resolution support
• Coordinate all access, change, and term requests for those working on the project

Qualifications:

• IT service and support management
• Contact Center process and support knowledge
• High degree of customer service skills
• High degree of communication and project management skills
• Sense of urgency and ability to influence and negotiate
• Ability to quickly prioritize and analyze impact of issues
• Preferred background in contact center operations

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.