Senior Medical Information Associate - US working hours

Location: Sarajevo, Federation of Bosnia and Herzegovina, ba, Remote

Company Description

Medicine moves forward here. So will you.

At PrimeVigilance, patient safety is not one part of the job. It is why we exist.

We are a global pharmacovigilance specialist. Our teams help clients navigate complex regulations while keeping patient safety at the center of every decision, from early development through to post-marketing surveillance. Increasingly, the value we create is not only in processing safety data but in interpreting it: spotting the signal that matters early and turning it into insight our clients can act on.

That work takes curious minds, problem-solvers and experts who care about getting it right. It also takes a culture worth staying for. Across Europe, North America, South America, Asia and Australia, we work in an environment built on kindness, flexibility, growth and belonging, where colleagues support one another and good ideas are heard wherever they come from.

If you want a role with real purpose, global reach and the chance to keep growing while you help protect patients, you will feel at home here. We would love to hear from you.

Job Description

PrimeVigilance is looking for a Senior Medical Information Associate - US working hours to be responsible for supporting the Medical Information team in handling initial adverse event and medical information inquiries in English.

Responsibilities 

• Handles complex medical information enquiries in English, providing accurate responses to healthcare professionals, patients, and internal stakeholders. Supports translation activities, medical information call handling, and manages a wide range of enquiries based on business needs.
• Responsible for documenting and reporting adverse events, product quality complaints, pregnancies, and special situations in line with regulatory requirements and company procedures. Ensures all enquiries are accurately tracked in the medical information database and performs follow-up activities when required.
• Supports the development of FAQs, standard response letters, and literature-based responses for complex enquiries. Acts as a Medical Information Project Lead when required, prepares client reports, facilitates client meetings, and may participate in 24/7 medical information support services.
• Contributes to process improvement initiatives, inspection and audit readiness, project tracking, and ongoing support of Medical Information Operations while maintaining high-quality standards and compliance with SOPs and regulations.

Qualifications

• Life science / bio medical background – healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing) 
• Prior experience in Medical Information or Pharmacovigilance
• Prior experience in a call-cente environment
• Advanced English skills, both verbal and written
• Customer service or call centre experience preferred 
• Comfortable receiving enquires by phone 
• Comfortable in working US working hours/shifts
• Ability to perform out-of-hours service if required 
• Time and issue management, delegation, organization and multitasking skills with good attention to detail 

Additional Information

When you join Ergomed Group, you make a difference by helping to bring safe and effective pharmaceutical treatment to patients around the world. You’ll join a passionate and collaborative team of experts in clinical research, pharmacovigilance, and quality consulting.

We are diverse in many ways, yet our values unite us. Our values are how we work, not words on a wall. If they sound like you, you will feel at home here.

• Quality: we hold ourselves to the standard patients deserve.
• Integrity and trust: we do the right thing, especially when it is hard.
• Drive and passion: we care about the outcome, because someone is waiting on it.
• Agility and responsiveness: we move quickly, because patients cannot wait.
• Belonging: everyone is welcome, and every voice counts.
• Collaborative partnerships: we go further by going together.

We look forward to welcoming your application.