IT Support Specialist

Team: Engineering

Location: Paris

Commitment: Permanent

Workplace Type: onsite

Key Responsibilities:

• Provide technical assistance to end-users, diagnosing and resolving hardware, software, network, and peripheral issues in a timely manner, working with the external support of our providers when necessary.

• Manage helpdesk tickets, prioritize issues, and ensure solutions are delivered.

• Troubleshoot and resolve problems related to operating systems (Windows, macOS, Linux) and applications (Office 365, Slack, …).

• Assist in the installation and configuration of hardware and software, ensuring all devices are functioning properly and meet company standards.

• Help with system updates, software installations, and hardware upgrades as needed.

• Manage user accounts, access rights, and permissions in IT managed applications.

• Assist with setting up new employee workstations and ensuring users have the necessary tools and accesses to perform their roles efficiently.

• Write new and keep up-to-date documentation of system configurations, procedures, and troubleshooting steps for internal use and reference.

• Create and update user guides and help documents for common IT issues and solutions.

• Assist in generating periodic reports on the status of systems, tickets, and any recurring issues.

• Work closely with senior IT staff and other departments to ensure the smooth operation of IT services across the company.

• Provide basic training to end-users on common software and hardware issues, ensuring they are equipped to solve minor problems on their own.

• Cyber-security sensibilization 

💪 About you

• You have a first experience in handling IT support in a fast growing company.

• You love helping people and investigating to solve problems in a fast-paced environment, and you demonstrate strong customer service skills.

• Rigor and team spirit mindset 

• Proficiency in Windows, macOS, and Linux operating systems.

• Admin experience with Google Workspace,Okta, Slack, Office 365, MDM (Iru & Intune). 

• Familiar with ticketing systems.

• Basic knowledge of hardware components, including desktop/laptop setups, printers, peripherals and meeting rooms.

• fluency in English and French