Is System Engineer, Platform Operations at Endsight fully remote?

Yes, System Engineer, Platform Operations at Endsight is a remote position. Candidates in Napa, CA may be preferred.

What is the seniority level for System Engineer, Platform Operations at Endsight?

This System Engineer, Platform Operations role at Endsight is a Senior-level position.

How do I apply for System Engineer, Platform Operations at Endsight?

You can view and apply for System Engineer, Platform Operations at Endsight on RemoteFront: https://www.remotefront.com/remote-jobs/endsight-system-engineer-platform-operations-halopsa-network-operations-center-noc-1kdm6

System Engineer, Platform Operations: HaloPSA

Department: Network Operations Center (NOC)

Employment Type: Full Time

Location: Napa, CA, Napa, Remote

Location | Napa, CA headquarters or US remote. Pacific-hours overlap preferred.

Youre the kind of person who builds systems that matter. Youre sharp, resourceful, and calm under pressure—the one people count on when platforms need to work flawlessly. You love solving problems, reducing friction, and creating moments where teams can focus on strategy because youve got the infrastructure handled.

But lately, you might be craving a team that matches your standards—where technical excellence and strategic impact go hand in hand.

Thats where Endsight comes in.

Who We Are

Endsight is a fast-growing IT Managed Service Provider built on one core belief:
When we help others thrive, we thrive too.
We partner with small and mid-sized organizations—including nonprofits—to ensure their technology performs flawlessly so they can focus on what they do best.
Were a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university—youll grow quickly, connect deeply, and do work that truly matters.

Purpose—What Youll Do

Youll become the technical subject matter expert for HaloPSA as it becomes the backbone of how Endsight manages clients and operations. Youre joining the implementation team through go-live, then taking ownership as the platform grows. You’ll own platform administration, process improvement, automation, and training the team to run HaloPSA efficiently and consistently.

Your days will include:

Serving as the subject matter expert for HaloPSA, guiding the team through complex platform administration and strategic improvements
Leading the HaloPSA implementation from migration through go-live, working closely with leadership to ensure a smooth transition from ConnectWise
Designing dashboards, reporting, and operational metrics that improve visibility, compliance, and business value
Developing standard work and documentation that reduces tribal knowledge and enables the entire NOC team to support HaloPSA consistently
Identifying and implementing automation and process improvements across HaloPSA and integrated platforms to reduce operational friction
Taking escalations and solving complex platform-related issues that span multiple teams
Collaborating with Development, Automation, and all value streams to continuously improve platform workflows and organizational efficiency

Who Thrives Here

Youll fit right in if you:

Take pride in helping others succeed
Love mastering your tools and improving your craft
Communicate clearly and stay composed under pressure
Are energized by teamwork and mutual respect
Want to grow in a place where your success helps everyone win

Qualifications:

Required:

5+ years of experience in systems engineering, platform administration, or infrastructure operations in an MSP or technical services environment
Hands-on experience administering a PSA or ticketing platform (ConnectWise, HaloPSA, Autotask, or similar), including workflows, automation rules, and reporting
Azure and Microsoft 365 administration experience, including enterprise applications, identity integrations, and partner delegated access
Strong PowerShell or similar scripting experience, used routinely to automate platform operations and reporting
Working knowledge of SQL for reporting and operational analytics
Demonstrated ability to develop operational standards, processes, and documentation
Strong troubleshooting and systems engineering skills with a process-oriented mindset

Preferred:

Hands-on HaloPSA administration and configuration
API and integration experience connecting RMM, documentation, accounting, and email tool
Asset and configuration management experience (CMDB, asset lifecycle)
HaloPSA certification or ITIL certification
Experience leading platform migrations or go-live implementations
Background reducing organizational dependency on tribal knowledge through repeatable processes and training programs

Join a Team Thats All-In on Helping You Thrive
If youre ready to perform at a high level, learn like crazy, and make a real impact for the people you serve—Endsight is where you belong.

Apply today and lets build something excellent together.

Benefits…What Youll Get

Medical: Company pays 100% of the base plan for the employee and family
Dental & Vision
401(k) with employer matching
Accrued Paid Time Off
9 Paid Holidays
Career Development support and programs

System Engineer, Platform Operations

System Engineer, Platform Operations: HaloPSA

Purpose—What Youll Do

Qualifications:

Benefits…What Youll Get

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