People Operations Supervisor

Department: People Operations

Employment Type: Flexible

Location: Manchester, Greater Manchester, Co-op Live

Day to Day Key Responsibilities

• Support the People Operations Department with staff arrival, including check-in, accreditation, uniform distribution, allocation to work areas and time and attendance capture.

• Support the casual workforce during their shifts, including welfare support and conflict management where necessary.
• Work alongside the People Operations Department to troubleshoot any staffing queries or issues.
• Oversee the allocation and distribution of staff food during break periods.

• Support the People Operations Department with the end of the event, including uniform returns, signing-out procedures and the safe exit of staff from the arena.

• Act as the main point of contact and leader for casual People Assistants.

• Ensure all items used in staffing operations, including uniform and equipment, are inventoried.
• Manage laundry collections and returns, including stock management and liaison with the laundry company.

Skills, Knowledge and Expertise

• Previous experience within events, hospitality, retail, stadium, arena or venue operations.
• Experience supporting large teams in a fast-paced operational or event environment.
• Strong communication and interpersonal skills, with the ability to build positive relationships.
• Flexibility to work weekends and late hours (finish times between 12am-2am).
• Organised and detail-oriented, with the ability to manage multiple priorities.
• Previous experience of leading a team and maintaining positive relationships at all levels.

• Experience working with workforce management, scheduling or time and attendance systems.
• Understanding of Right to Work, accreditation or workforce compliance processes.
• Experience managing uniform, stock or equipment inventories.
• First Aid Qualification.

Why Join Us?