Be part of something special, we’re looking for passionate and energetic individuals to join our Retail Service Team. As a key part of our matchday experience, you’ll deliver top-quality retailcatering services that keep fans fuelled and smiling. This is a fast-paced, customer-focused role where you’ll be part of an outgoing and creative team creating an unforgettable experience for fans and visitors.
Shift Key Responsibilities
Serve food and beverages efficiently and professionally at concession areas.
Take orders over the counter, input into EPOS systems, and process payments accurately.
Assist customers with self-service units when required.
Maintain high standards of hygiene and food safety in line with company policies.
Restock concessions and ensure products are displayed attractively throughout the event.
Keep catering units clean, tidy, and compliant with health and safety regulations.
Follow all compliance requirements, including Challenge 25 for alcohol service and allergen procedures.
Provide friendly, helpful service to all customers, resolving queries promptly.
Work collaboratively with team members and supervisors to meet service targets.
Assist with concession setup before kick-off and close-down after events.
Monitor stock levels and report shortages or issues to supervisors.
Uphold our brand standards and deliver experiences that last long in the memory of our fans and guests
Skills, Knowledge and Expertise
Strong communication and customer service skills.
Ability to work in a fast-paced environment and remain calm under pressure.
A positive attitude and willingness to learn.
Flexibility to work evenings, weekends, and matchdays as required.
Ability to provide fast, friendly, and efficient service in a high-volume environment.
Benefits
Complimentary Meals During Shifts – Enjoy free or subsidized meals while you work. Company Pension Scheme – Secure your future with our competitive pension plan.
Flexible Scheduling – Work shifts that fit your lifestyle and commitments.
PartialUniform Provided – We supply your work attire for convenience and professionalism.
Inclusive & Diverse Workplace – Be part of a team that values diversity and inclusion.
Kiosk Attendant / Retail Service Team Member
