Remote Care Advisor (RN, LPN, CMA)

Location: Riverwood Corporate Office at Atlanta

Department: Clinical Quality

Position Profile

We seek a compassionate and detail-oriented Care Advisor to join our Chronic Care Management (CCM) team. The ideal candidate will provide comprehensive care coordination and support to patients with chronic conditions, ensuring they receive optimal care while meeting quality metrics and program goals.

Schedule: Monday through Friday 9:00AM to 5:00PM.

Location: Remote with occasional in office meetings. 

Required Qualifications

• Medical Assistant certification strongly preferred. RN & LPN also accepted.
  • Minimum 3 years of clinical experience in a healthcare or healthcare office setting
  • Strong knowledge of chronic conditions and care management
  • Proficiency in Electronic Health Records (EHR) systems and familiarity with clinical workflows
  • Excellent communication and interpersonal skills
  • Experience in patient education and care coordination
• Strong problem skills and the ability to operate independently
  
  

Key Responsibilities

• Conduct regular check-ins with the assigned patient panel via telephone
  • Develop and maintain comprehensive care plans
  • Coordinate care between healthcare providers and services
  • Document all patient interactions in EHR system
  • Monitor and track patient progress and compliance
  • Identify and address barriers to care
  • Provide patient education on chronic condition management
  • Meet monthly performance metrics and quality goals
  
  

Additional Information

Location: Remote, preferred in the state Georgia
Employment Type: Full-time
Benefits: Competitive salary, comprehensive benefits package including medical, dental, vision, 401(k), paid time off, and professional development opportunities.