VIP Team Lead

Location: Remote - US

Time Type: Full time

Job Description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

As a VIP Team Lead, youll lead a team focused on crafting unforgettable experiences for our high-potential and prospective VIP players. You’ll cultivate relationships with our most engaged players across key stages of the VIP customer journey, including onboarding, reactivation, account management, and loyalty. You’ll guide your team in delivering white glove service while executing our industry-leading VIP engagement strategies. Through strong team leadership and a deep understanding of player needs, you will play a vital role in the growth and development of our player base and team to foster long-term loyalty.
 

What you’ll do as a VIP Team Lead

• Drive key VIP sales metrics that contribute to customer engagement, market share, and net revenue.

• Focus on multiple aspects of the VIP customer lifecycle, including onboarding, reactivation, account management, and loyalty integration.

• Coach and develop your team through actionable feedback, regular one-on-one conversations, and a solutions-oriented approach that supports performance against established goals.

• Partner with VIP leadership to develop and implement sales training programs across the VIP team.

• Participate in the escalation process by working with players and other internal departments to resolve complex cases.

• Execute the broad VIP strategy and implement new initiatives to optimize outcomes and accomplish goals.
   

What you’ll bring

• Bachelors degree in a related field and at least 5 years of sales experience in the Gaming or Hospitality industry.

• At least 3 years of experience managing a team through effective communication, coaching, and performance management.

• A passion for elevating the player experience, solving problems, and creating a positive team environment.

• Demonstrated success identifying and implementing strategies that improve operational efficiency.

• Knowledge and experience driving revenue while effectively managing expenses.

• The ability to manage competing priorities while maintaining focus on key business objectives.

• Willingness to travel and work nights and weekends.

• Must be able to obtain and maintain required State Gaming Licenses.

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Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is 81,900.00 USD - 102,400.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.