Is Customer Care Agent at doola fully remote?

Yes, Customer Care Agent at doola is a remote position. This role is open to remote candidates.

What is the seniority level for Customer Care Agent at doola?

This Customer Care Agent role at doola is a Mid Level-level position.

How do I apply for Customer Care Agent at doola?

You can view and apply for Customer Care Agent at doola on RemoteFront: https://www.remotefront.com/remote-jobs/doola-customer-care-agent-i3v6s

Customer Care Agent

Team: Customer Success

Location: Remote in Chile, Remote in Philippines, Remote in Latin America, Remote in Argentina

Commitment: Full-time

Workplace Type: remote

About doola

doola is a dynamic company committed to simplifying the complexities of business formation, payment setup, compliance, taxes, and more. We empower entrepreneurs and businesses of all sizes to navigate the intricate landscape of financial and regulatory requirements with ease, allowing them to focus on what truly matters - building and growing their ventures.

About the Role

Were looking for a proactive and reliable Customer Care Agent to join our growing team. In this role, youll be the front line of communication with our customers, delivering fast, helpful, and empathetic support. The ideal candidate has experience working in a customer support role, thrives in a fast-paced environment, and is comfortable navigating ambiguity while staying focused on delivering results.

Key responsibilities

Provide real-time support to customers via email and phone
Manage and resolve customer inquiries in a timely, friendly, and professional manner
Maintain accurate records of customer interactions and follow-ups
Escalate complex issues appropriately while keeping the customer informed
Meet response time, resolution, and customer satisfaction KPIs
Take initiative to improve internal processes and customer experiences
Stay up-to-date on product updates, policies, and procedures

Skills and qualifications

2+ year of experience in a customer service role (chat or phone support preferred)
Strong written and verbal communication skills
Ability to stay organized and meet deadlines in a dynamic, often ambiguous environment
Comfortable handling multiple conversations or tasks simultaneously
Excellent problem-solving skills and attention to detail
Self-starter with a strong sense of ownership and follow-through

Bonus qualifications

Experience working with HubSpot, Intercom, or other help desk software
Startup or high-growth environment experience

Why join us

• Opportunity to work with a dynamic and innovative company at the forefront of the industry.

• Collaborative and supportive team environment with opportunities for growth and development.

• Competitive compensation package with insane opportunity for growth.

Our values and non-values

• Establishing team values is critical. We believe it’s equally essential to identify team non-values. We’re stronger in driving our mission home with both values and non-values taken into account. Note: Our goal in sharing these up front and transparently is to be as straightforward with people as possible. Our goal is not to be combative in our language; it’s to be straightforward.

• Action Item: If you read these values and non-values and get more fired up about working at doola, lets talk: https://www.doola.com/careers/

If you are passionate about helping businesses succeed and thrive, and you possess the skills and experience outlined above, we want to hear from you. Join us at doola and be part of a team dedicated to simplifying the path to business success.

doola is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Customer Care Agent

Customer Care Agent

Key responsibilities

Skills and qualifications

Bonus qualifications

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