Business Support Assistant

Department: Operations England

Employment Type: Fixed Term Contract

Location: London, England, Home based / with some regional travel, Remote

• Provide high-quality administrative support across the teams activities.
• Deliver excellent customer service to internal and external stakeholders.
• Respond to enquiries and requests for support relating to DofE delivery and operational processes.
• Ensure enquiries and complaints are managed and recorded in line with DofE policies and procedures.
• Assist with data collection, reporting, and analysis, identifying trends and potential risks.
• Produce reports and support information requests as required.
• Maintain accurate records and robust administrative processes.
• Support continuous improvement initiatives and identify opportunities to enhance services and resources.
• Keep up to date with developments in the DofE programme and eDofE systems.
• Collaborate with colleagues across the UK through project and working groups.
• Support other areas of Business Support when required.

• Process and monitor licensing activity for Licensed Organisations across England, including licence amendments and terminations.
• Manage Gold Award verification processes and respond to related enquiries.
• Support the administration of Gold Award Celebration events, including guest invitations.
• Provide advice and support regarding licensing, Gold Award approvals, and celebration events.
• Create adult and demonstration accounts within eDofE in line with safeguarding requirements.
• Manage complaints and incidents, escalating where appropriate

What we are looking for:

• Previous experience in an administrative role.
• Experience providing customer support and using customer service systems.
• Confidence working with a wide range of stakeholders.
• Strong Microsoft Office skills, including Word, Outlook, Excel, Teams, and PowerPoint.
• Experience of problem-solving within an administrative environment.
• Experience maintaining accurate records and handling information with attention to detail.
• Excellent organisational skills and attention to detail.
• Strong time management and prioritisation abilities.
• A customer-focused approach with a commitment to high-quality service.
• Good literacy and numeracy skills.
• Strong written and verbal communication skills.
• Ability to work independently and manage competing priorities.
• A proactive, positive attitude and willingness to support colleagues.
• A collaborative approach and strong team-working skills.

How to apply and interview dates

Benefits