Customer Service Representative - Seasonal (REMOTE)

Location: Remote - Pennsylvania

Time Type: Full time

Job Description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

QUALIFICATIONS:

• High school diploma or equivalent

• 1-3 years experience in customer facing role such as customer service, retail, food service, hospitality (part-time okay)

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• High speed internet

• Ethernet port

• Microsoft Office, TEAMS

• Navigate 2 computer screens while typing and talking

• Experience a plus for IVR (Five9), CRM or order management lookup tools, viewing tracking information (Fedex, UPS, Freight) and using loyalty and gift card platforms

• A love for sports and building strong communities, with a knack for sharing that passion with others

• Think fast on your feet and doesn’t get overwhelmed when thrown a curve ball

• Stellar communication skills that score big points in problem-solving

• Tech-savvy skills to navigate our systems and slam-dunk service every time

• Flexibility to adapt to different situations and play as a team player

• If Bilingual – could be called up to speak to our Spanish speaking Athletes 

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VIRTUAL REQUIREMENTS:

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.

• AI tools are not permitted to be used by the candidate during any part of the interview process.

• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!

 

Targeted Pay Range: $35,400.00 - $53,300.00. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay.DICKS Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.