Account Director - US Remote (Ideally NYC)

Location: US - Remote

Department: Clients

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

THE ROLE

Were looking for an experienced Director, Client Partnership to lead a $3M-5M portfolio at DEPT®. Youll bring deep experience with complex, multi-service client engagements, from overseeing multi-discipline programs and complex platforms to bringing emerging tools into client work. Youre a strategic thinker with a track record in collaborative leadership, client relationships, and business development within an agency setting.

Location: This is a remote, US-based role, ideally based in NYC. Were open to candidates in the Central or Eastern time zones.

What youll do

• Serve as the key day-to-day client contact, building strong, trusted relationships with stakeholders across the account
• Lead client meetings, including status calls, briefings, work presentations, and reviews, with confidence and clear direction
• Manage the team across individual workstreams, setting priorities, keeping work moving, and ensuring quality stays high
• Partner closely with Delivery to make sure projects are well planned, properly resourced, and land on time
• Work with craft teams (e.g., creative, strategy, technology) to brief clearly and deliver great work for clients
• Own timelines and scope across workstreams, flagging risks early and managing changes with both the client and the team

Who were looking for

• An experienced Director who is already operating at the top end of the level
• Experience independently running a sizeable account or multiple workstreams
• Confidence, credibility, and composure with clients, including comfort pushing back and handling difficult conversations
• Comfort working with multiple client stakeholders within a complex organization
• A strong commercial and operational grip on scopes, budgets, and resourcing
• A people leader who has managed and developed a team
• A proactive, low-ego approach, happy to be the engine of the account

Nice to have

• Experience on heavy tech projects or creative/media workflows with a complex client

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI.

Learn more about DEPT®

 

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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