Senior Implementation Manager

Location: Austin,TX

Department: Customer Success

Dealpath is looking for a self-motivated Senior Implementation Manager to join our growing team in San Francisco!

As a Senior Implementation Manager, you will own end-to-end SaaS implementations for some of the most sophisticated commercial real estate investors in the world, partnering with customers to configure Dealpath accounts, establish industry best practices, and continuously improve the implementation experience. If you are a self-motivated problem-solver who thrives in a fast-paced environment and finds satisfaction in helping customers succeed, we would love to hear from you.

Youre excited about this opportunity because you’ll:

• Efficiently lead 5-6 concurrent Dealpath SaaS implementations for commercial real estate investors, ensuring customers are set up with product and industry best practices
• Improve existing implementation processes to increase speed, efficiency, and customer satisfaction
• Actively identify expansion and growth opportunities within accounts post-implementation
• Work cross-functionally with Dealpaths product and sales teams to relay customer feedback and resolve escalations

We are excited that you are:

• A self-motivated team player, ready to embrace a fast paced, high-growth environment
• Product-focused; you enjoy and feel challenged mastering new software
• Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues
• Curious about customer use cases and processes and find satisfaction in creating solutions for them to become more efficient
• Always thinking of new ways to effectively serve customers and improve the implementation team’s internal processes
• Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues

Qualifications:

• Bachelor’s degree or higher
• 5-8 years of proven ability to manage end-to-end software implementations, including discovery, complex configurations, and data imports.
• Experience in commercial real estate, proptech, or financial services
• Strong knowledge and proficiency in Excel / Google Sheets
• High attention to detail and accuracy
• Demonstrated ability to think strategically, manage ambiguity and apply problem-solving skills
• Excellent verbal, written, and interpersonal communication skills

For Bonus Points:

• Familiarity with SQL, API integrations, Salesforce, and other Software-as-a-Service

The Perks & Culture:

• Medical, dental, and vision insurance.
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options.
• 401(k) retirement plan.
• Paid Parental Leave.
• Flexible Time Off (FTO) policy.
• Commuter benefits program.
• Monthly wellness reimbursement to support physical and mental well-being.
• Hybrid Work Policy (Must be in our Dealpath office 3 days per week (Tues, Wed, Thurs).

About Dealpath:

Dealpath is the world’s largest and most trusted AI-powered operating system for real estate investing. To date, the platform has powered more than $10 trillion in transactions, partnering with hundreds of firms, including leading global institutions such as Blackstone, Nuveen, LaSalle, CBRE IM, MetLife, Newmark, New York Life, UBS, Manulife, DWS, and Principal.

By bringing together the only private exchange for institutional real estate listings, investment data, and intelligent execution workflows into a single platform, Dealpath enables firms to capture more opportunities, make faster decisions, execute efficiently, and deliver superior returns.

Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital.

We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture — we’d love to meet you!

Interview Process Notice

Dealpath conducts interviews via video conference. To support our interviewers with accurate note-taking, we may use AI-assisted transcription tools during your interview sessions. By participating in the interview process, you acknowledge that interviews may be recorded or transcribed using these tools for note-taking purposes only. Transcripts are used solely for internal evaluation and are not shared outside of the hiring team.