Software Trainer

Location: Remote - US

Department: Implementation Services

Location Type: REMOTE

Employment Type: FULL_TIME

What you’ll do

• Lead engaging, effective training sessions for a wide range of customers with different needs and experience levels
• Travel to customer sites to support go-live events and ensure a smooth, successful transition
• Serve as a primary trainer for small to mid-sized implementations
• Build strong relationships with customers and create a positive, supportive training experience
• Gather and apply customer feedback to continuously improve training delivery and outcomes
• Maintain and update training materials, documentation, and resources
• Develop a strong understanding of Daxko’s products and the member-based organizations we serve
• Contribute to team goals and OKRs, and support process improvement initiatives

What you bring

• 1–2 years of experience in training, customer support, education, or a related field
• Confidence leading conversations and presenting information to groups
• Strong communication and interpersonal skills, with the ability to build trust quickly
• A problem-solving mindset and the ability to navigate complex or unexpected situations
• Comfort working independently, managing your time, and prioritizing competing needs
• A calm, professional approach when handling challenging customer situations
• Strong organizational skills and attention to detail
• Ability to learn new technology and teach others how to use it effectively
• A valid passport and willingness to travel internationally

What to expect

• Up to 75% travel to support customers during critical onboarding moments
• A collaborative team focused on continuous learning and improvement
• Opportunities to grow your skills in customer engagement, training, and SaaS products

Requirements

• High school diploma or equivalent