Expression of Interest Technical Success Manager, LATAM

Location: Mexico City Office, Mexico, Mexico (Remote), New York Office, USA - Florida (Home Office), USA - New York (Home Office), Colombia (Home Office), Miami Office

Time Type: Full time

Job Description

Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.

Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats. That approach matters more than ever in the era of AI. Today, our customers depend on us to stay ahead.

At Darktrace, we are energized by that responsibility. We work across teams and rally around a shared goal. We own outcomes end to end - step in, step up and see things through without waiting to be asked. We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness. We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves.

We invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them. 

Our Values: Own It | Win as One | Raise Our Bar | Move First. Learn Fast 

Job Description:

Expression of Interest for Technical Success Manager, LATAM

Were always looking to connect with exceptional customer-focused cybersecurity professionals across Latin America who are passionate about helping organizations maximize the value of their security investments.

While we may not have an immediate opening, were building a pipeline of talented individuals interested in future Technical Success Manager (TSM) opportunities across the LATAM region. If youre a technical customer success professional who enjoys working at the intersection of cybersecurity, technology, and customer outcomes, wed love to hear from you.

As a Technical Success Manager, you would serve as a trusted advisor to customer security and IT teams, helping them successfully adopt and operationalize cybersecurity solutions. Youll partner closely with customers to drive technical value realization, strengthen adoption, mitigate risk, and support long-term success.

Working cross-functionally with Sales, Solutions Engineering, Professional Services, and Support teams, youll play a key role in ensuring customers achieve measurable outcomes and maximize the impact of their cybersecurity programs.

Job Duties and Responsibilities:

• Building trusted relationships with customer security, IT, and technical stakeholders.
• Developing technical success plans that drive adoption, value realization, and operational maturity.
• Identifying strategic use cases that embed cybersecurity technology into daily workflows.
• Monitoring customer health, engagement, and adoption metrics to proactively address risks and challenges.
• Helping customers accelerate time-to-value and achieve their desired business and security outcomes.
• Partnering with internal teams to support customer retention, growth, and overall success.
• Acting as the voice of the customer by sharing feedback, requirements, and opportunities across the organization.

• 3+ years of experience in a customer-facing technical role such as Technical Success Manager, Customer Success Manager, Technical Account Manager, Solutions Consultant, Technical Consultant, or similar.
• Experience working with enterprise customers in cybersecurity, networking, cloud, SaaS, infrastructure, or related technology environments.
• Strong customer relationship management and stakeholder engagement skills.
• The ability to translate complex technical concepts into practical business outcomes.
• Experience driving customer adoption, retention, and long-term success.
• Excellent communication and presentation skills.
• A collaborative mindset and enthusiasm for working across global teams.

This opportunity requires fluency in:

• English
• Spanish 
• Strong Plus Portuguese, but not required

As a growing business strengthening its governance and controls, this role plays a part in supporting high standards of integrity and accountability. 

Darktrace is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Darktrace is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require a reasonable accommodation to participate in the application or interview process, please contact your Talent Partner.