Remote Front-Office Coordinator

Location: Philippines, United Arab Emirates, South Africa, India Gate, New Delhi, India, Pakistan, Vietnam

Department: CLIENT-BASED

Workplace: remote

Employment Type: full

Description

One remote coordinator who becomes your front office — handling calls, scheduling, intake, referral and authorization coordination, and the day-to-day admin that currently lands on you — so your clinical hours stay clinical.

Job Responsibilities

• Patient communication 
• Daytime inbound calls, messages, and patient questions 
  
• Scheduling 
• Managing the calendar across your therapists — cancellations, reschedules, new appointments, and mobile-visit logistics (home, gym, park, etc.) 
  
• Patient intake 
• New-patient onboarding, demographics, and insurance information gathering 

• Referral & authorization coordination 
• Supporting referrals and prior authorizations across Tricare, Medicare, Medicaid, and Blue Cross Blue Shield — supplying onboarding information to your biller and helping track authorizations 
  
• Ad hoc admin 
• Documentation requests, disability letters, chasing down newly registered Medicare numbers, and tasks you forward by email or message 

Requirements

• US healthcare admin / front-office experience
• Strong phone and written communication; comfortable owning a busy inbox and calendar
• Inbound patient calls and scheduling across multiple therapists — cancellations, reschedules, mobile-visit logistics
• New-patient intake — demographics and insurance information gathering
• Referral and prior-authorization coordination exposure: Tricare, Medicare, Medicaid, BCBS (works alongside the clients biller, not replacing billing)
• Ad hoc admin — documentation requests, disability letters, follow-ups
• HIPAA-aligned before Day 1 — MFA, PHI handling, role-based access
• Works inside the clients existing EHR and scheduling tools; hours set to client coverage needs (US daytime)

Minimum Technical and Work Environment Requirements:

• Internet Connection:
• Primary internet connection with a minimum speed of 15 Mbps.
• Backup internet connection with at least 10 Mbps.
• Backup connection must be capable of supporting work during a power outage.

• Primary Device:
• Desktop or laptop equipped with at least:
• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
• A minimum of 8 GB RAM.

• Backup Device:
• Must meet or exceed the performance of an Intel Core i3 processor.
• Must be functional during power interruptions.

• Peripherals and Workspace:
• A functioning webcam.
• A noise-canceling USB headset.
• A quiet, dedicated home office space.
• A smartphone for communication and verification purposes.

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.