Level 3 Managed Services Engineer -- Microsoft

Location: United States

Department: Managed Services

Workplace: remote

Employment Type: full

Description

As a Level 3 Managed Services Engineer with a Microsoft focus, you will play a crucial role in providing advanced technical support and expertise to our clients. You will be responsible for managing and maintaining Microsoft-based systems, resolving complex technical issues, and optimizing IT infrastructure for maximum performance and reliability.

Job Duties and Responsibilities:

• Provide escalated technical support for Microsoft-based systems, including Active Directory, Exchange, Defender, Sentinel, Intune, Autopilot and other products in the Office 365 suite.
• Proactively monitor, troubleshoot, and resolve complex issues related to device enrollment, onboarding, provisioning, and application performance.
• Perform system administration tasks such as system configuration, patch management, and software upgrades.
• Design, implement, and maintain backup and disaster recovery solutions for Microsoft environments.
• Collaborate with Level 1 and Level 2 support teams to escalate and resolve technical issues in a timely manner.
• Assist L4 Consulting on project work as needed
• Conduct root cause analysis and implement corrective actions to prevent recurring problems.
• Document system configurations, procedures, and troubleshooting steps to maintain a comprehensive knowledge base.
• Participate in the adoption of DevOps processes as they relate to this department and proactively identify possibilities to streamline and automate.
• Participate in project planning and implementation of IT infrastructure upgrades and migrations.
• Stay updated on emerging Microsoft technologies and best practices to continuously improve service delivery and client satisfaction.
• Implement Conditional Access and MFA in the Azure tenant
• Experience with Device Management – Intune MDM/MAM, Autopilot, Windows Hello for Business
• Familiarity with Microsoft Security Products – Defender suite, Sentinel, Purview
• Familiarity with Identity management – Entra ID, PIM, Least Privilege, Access Reviews, etc.
• Speak with clients to identify opportunities within their organization to address pain points where our additional products and services can be leveraged.
• Exhibit leadership and organizational capabilities in a Managed Services team, client or project environment.

Requirements

• Bachelor’s degree in Computer Science, Engineering or other related field or equivalent professional technology certifications (MCSE)
• Strong hands on experience with the technologies referenced in the above sections.
• Experience working within an office environment including knowledge of office processes, procedures, and technology
• Excellent verbal and written communication skills with the ability to interact with internal and external customers.
• Strong analytical skills and attention to detail.
• Must be a self-starter with excellent time management skills
• Prior experience in a technical role in IT Consulting and/or Managed Services environment.
• Familiarity with compliance models such as CMMC, PCI, HIPAA, etc. a plus
• Prior leadership experience leading a managed services team, client or project is a plus