Manager, ERP Operations

Location: Victor, NY, United States; Remote

At CooperVision, a business unit of CooperCompanies (Nasdaq: COO), we’re driven by a unified purpose of helping people experience life’s beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges – including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com.

Job Summary

The Functional Manager Global ERP Operations has significant impact on achievement of operational goals by ensuring that any new software integration into company systems meets functional requirement. This position provides functional leadership over a managed service provider and an internal Business Systems Analyst team, ensuring reliable, scalable, and high‑quality D365 solutions that meet organizational needs. The Functional Manager oversees day-to-day ERP operations, including service requests, and project execution, ensuring timely resolution, quality delivery, and continuity of core business systems. Working closely with global business stakeholders, this role interprets business processes and challenges and translates them into clear functional requirements, user stories, and solution designs within D365. The individual applies strong business process knowledge, analytical thinking, and problem-solving skills to drive adoption, optimize workflows, and maximize the value of Dynamics 365 investments. The Functional Manager also support D365 upgrades, module enhancements, ISV solutions, and Azure-based integrations, ensuring alignment with Microsoft best practices, security standards, and the enterprise application roadmap.