Solutions Architect (Customer Success)

Department: Customer Success

Location: Remote

Employment Type: FullTime

C1.ai empowers the agentic workforce to put AI to work everywhere. Our platform connects humans and agents to enterprise systems with scoped access, enforced policies, human approval, and a record of every action. With C1.ai, the fastest path to AI adoption at scale is the governed path—giving organizations visibility and control without sacrificing security or slowing innovation. Companies such as Ramp, Zscaler, Qualtrics, and Eli Lilly trust C1.ai to govern workforce access, deploy AI agents, and get work done.

C1.ai is on a mission to secure the agentic workforce, and our brand needs to show up as sharp as our product. We are excited to expand the customer success team with a solutions architect! Looking for someone with an IAM or IAM adjacent background that thrives on getting in front of customers - especially ones with complex environments, improving customer content, and helping customers realize value quickly in implementation.

What we are looking for:

• 8-10 years in IAM, IT, Security, Consulting SaaS related businesses

• Prior background in:

  • Identity & Access Management: Strong foundation in designing and implementing IAM frameworks, including experience with RBAC best practices, governance processes, and building scalable IAM infrastructure

  • Directory Services & Complex Systems: Hands-on experience with directory services (Active Directory/Entra, Okta, LDAP, etc.), as well as working with databases and large-scale enterprise systems.

  • Infrastructure as code (IaC): Cloud platforms (Google Cloud Platform, AWS, and Azure) and IaC tools like Terraform, AWS CloudFormation, or Microsoft Bicep

Key Responsibilities:

Own the role of a product expert as the technical advisor on our largest strategic customer accounts. You will partner with the Customer Success Managers to ensure a customer is effectively using the platform and successfully onboarded according to their business objectives. You’ll also provide guidance and support to customers struggling to implement additional components of the product prior to go-live.

Improve technical documentation [videos, articles, guides] and our product strategy/process with your insights from our customers’ experience, our time to value ratio through clean execution, and customer satisfaction by genuinely investing in the success of our customers.

Learn the ins and outs of the identity security landscape, an industry that is still in the early days of its growth.

Teach internal teams and other customers on best business practices to implement identity security solutions from your experience in the field.

An ideal team member in this role would:

• Successfully onboard extra large sized customers with a technical product, ideally involving many system integrations. This will also require program management expertise to ensure repeatable success across multiple simultaneous onboardings.

• Be excited to support the customer lifecycle, proactively identify potential risks/red flags, and coordinate with your CSM to deliver on customer needs.

• Understand the SaaS industry expectations in deploying new software.

• Value strong communication, presentation and leadership skills.

• Love the challenge of owning a business critical function. Your excellent organizational and project management skills would positively impact the business

• Think for scale. Learn from what we’ve encountered, analyze the data, and help further build the program.

ConductorOne, Inc. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.