Support Services Specialist

Department: Clinic Administration

Employment Type: Full Time

Location: Clinton, Missouri, Any Compass Location, Remote

Key Responsibilities

• Review patient records and identify missing insurance coverage information, ensuring records are current and complete.
• Complete Good Faith Estimates and support related regulatory requirements.
• Monitor and update assigned primary care provider information with managed care organizations.
• Complete data entry and chart review activities that support accurate records, compliance, and efficient department operations.
• Provide additional administrative support as needed to help the team meet its goals.

Requirements, Skills, Knowledge and Expertise

• High School or GED required
• Experience with insurance billing (regulatory requirements) including but not limited to insurance, Medicaid and Medicare payors required
• Experience in a healthcare setting (behavioral health and/or primary care settings) required
• Must be proficient in Microsoft Office applications, including Word, Excel, and Outlook, as required for the role

• Bring strong attention to detail and take pride in getting the details right.
• Are organized, dependable, and comfortable managing information across multiple systems or priorities.
• Understand the importance of accurate documentation and how it supports both patients and care teams.
• Communicate clearly and work well with others across a healthcare environment.
• Are motivated by work that supports access to quality healthcare and helps our organization Inspire Hope. Promote Wellness.