Security Guard - City of Kelowna Regulation Enforcement and Ops Centre

Location: Kelowna, BC, Canada

• Patrolling & Site Security: Conduct regular extensive foot and vehicle patrols of buildings, parks, and public spaces to deter, detect, and respond to security risks, unlawful activity, and safety concerns.
• Bylaw Enforcement: Enforce City bylaws (e.g., park hours, unauthorized structures, liquor restrictions) using a progressive, professional approach to ensure compliance.
• Public Engagement: Provide professional, courteous service while engaging with the public and clients in a respectful and empathetic manner. Offer assistance, guidance, and support, and address concerns related to unauthorized presence or behavior calmly and professionally.
• De-escalation & Incident Response: Manage conflicts using effective de-escalation techniques, ensuring situations are resolved calmly and safely; document and report all incidents.
• Trespass Enforcement: Issue and enforce trespass notices for repeat offenders in accordance with City policies.
• Mobile Surveillance Support: Assist law enforcement (e.g., RCMP) through mobile surveillance activities related to active investigations and arrests.
• Reporting & Documentation: Maintain accurate daily logs, reports, and notebooks documenting incidents, observations, and activities. Comfortable wearing and operating body worn camera in accordance with internal policies.

• Monitor CCTV cameras and fire/alarm systems and reporting any suspicious activity
• Take incoming calls from the public, police and/or employees in a timely manner 
• Working with the wider team and RCMP officers to dispatch support and resources to incidents/alarms as required
• Maintaining a detailed log after the end of each shift
• Producing ad hoc reports as required by management/client
• Conducting follow-up reviews with clients to ensure client satisfaction

• A valid BC Security License 
• AST certificate
• You have a minimum of 2 years’ experience in a security or customer service environment
• Previous experience monitoring multiple CCTV cameras simultaneously
• You have excellent verbal and written communication skills
• You have proven time-management and organizational skills
• Must be physically capable of conducting extensive foot patrols (up to 22,000 steps per shift) and working outdoors in all weather conditions.
• Comfortable working in high pressure situations using deescalation training and tactics

• A Class 5 BC Drivers License and clean drivers abstract
• Occupational first aid level 1
• Narcan training
• MOAB certification

• Opportunity for growth and development
• Work for a reputable and nationally known company 
• A challenging yet rewarding work environment
• Work closely with the RCMP and the city, giving back to the local community
• Competitive salary with length of service increases

• You pride yourself on your superior customer service skills
• You thrive in a fast-paced environment
• You can think on your feet and problem solve
• You can work alone or as part of a team