People Operations Program Manager

Location: Santa Ana, CA, US - Remote, Jersey City, NJ

Time Type: Full time

Job Description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We’re looking for a People Operations Program Manager to join our People team to own, design, implement, and continuously improve employee onboarding for all new hires across the organization. This role serves as the primary point of contact for onboarding process design and execution, ensuring a compliant and smooth onboarding experience. This position is primarily office-based or hybrid, with occasional travel to company offices or campuses to support onboarding events and orientations.

You’ll report to VP of Talent Management and People Operations and work from our Santa Ana, CA or New Jersey, NJ office. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.

What You’ll Do:

Program Design & Strategy

• Own and optimize the company-wide employee onboarding process, from pre-boarding through Day 1, with an initial focus on US onboarding and potential future expansion to global onboarding.

• Identify and drive process improvements across the employee onboarding program, including ensuring standard practices across locations and departments and updating program documentation as needed (standardized communications, FAQs, playbooks).

• Stay current on US federal, state, and local regulatory updates and ensure onboarding practices remain compliant, updating the process as needed.

• Partner with the TOD team to deliver regular reporting to HR leadership and present data-driven recommendations for program enhancements as needed.

• Drive iterative improvements based on new hire feedback via the Culture Amp onboarding survey, manager input, and business needs.

Execution, Coordination, and Partnership with Onboarding Stakeholders

• Partner with TA, IT, Learning, Workplace, Benefits, Payroll, and hiring managers to ensure a smooth Day 1 employee experience, from equipment and systems access to benefits and payroll access and enrollment; partner with other People teams such as Total Rewards, HRBPs, and Talent and Organizational Development as needed.

• Serve as the primary escalation point for onboarding issues, running recurring cross-functional syncs and driving open items to resolution, including serving as the primary decision maker on onboarding SLA exceptions.

• Manage and continuously optimize onboarding workflows in Workday HRIS, including business process configuration, required tasks, and documentation, in partnership with the HRIS team.

Compliance & Regulatory Requirements

• Ensure background checks are run in accordance with the Collectors background check policy and playbook, and update for changes in federal, state, and local law.

• Ensure all required employment eligibility documentation is collected and verified in accordance with federal law, including I-9 and E-Verify processes, within mandated timeframes.

• Partner with the Learning, TOD, and Safety teams to ensure delivery of mandatory compliance training for all new hires, including anti-harassment, data privacy, and workplace safety.

• Partner with Legal, the People Operations team, and HR Business Partners to ensure onboarding policies, confidentiality agreements, and other documents remain current with applicable federal, state, and local employment laws.

• Lead by example and be a champion of all company policies, including safety, attendance & security

Who You Are: 

Required

• 3+ years of direct experience managing onboarding, new hire programs, or HR operations processes.

• Demonstrated ability to manage complex, cross-functional projects with multiple stakeholders.

• Proficiency with HRIS systems (e.g., Workday, ADP).

• Data-driven mindset with experience using HR metrics to evaluate program effectiveness.

Preferred

• Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or a related field.

• Experience in a high-growth, scaling, or enterprise organization.

• Experience working with remote or geographically distributed teams.

• SHRM-CP, SHRM-SCP, or equivalent HR certification.

Salary Range: 

The salary range for this position is $69,820 - $113,355. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All salaried employees are eligible for flexible time-off

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Reasonable accommodations will be made for individuals with disabilities.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected]

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.