Staff Machine Learning Engineer

Location: Remote - USA

Department: Machine Learning

Staff Machine Learning Engineer, CX Intelligence

• Own the design and delivery of production ML systems, applying LLMs, deep learning, graph neural networks, and classical ML techniques to solve complex customer experience problems.
• Partner with leadership and cross-functional stakeholders to define strategic roadmaps and translate vision into quarterly execution plans with measurable outcomes.
• Lead high-impact ML projects end-to-end, from architecture through production, managing priorities, risks, and dependencies.
• Build scalable, secure, and reliable ML systems, evaluation pipelines, and data workflows using high-quality, well-tested Python code.
• Mentor engineers and establish team-wide standards for design, testing, observability, and operational excellence.
• Drive design reviews covering security, responsible AI, model quality, and architectural integrity, improving reliability, scalability, and latency across the stack.

• 8+ years of experience in machine learning and software engineering, with proven success building, scaling, and maintaining production ML systems, data platforms, or analytical services.
• Hands-on expertise with one or more of LLMs, deep learning, graph neural networks, gradient-boosted trees, or regression, combined with strong knowledge of NLP, information retrieval, data mining, or advanced statistics.
• Strong Python skills with demonstrated ability to write maintainable, highly tested production code for ML services.
• Experience mentoring engineers and raising technical standards across a team or organization, including leading design reviews and influencing technical and non-technical stakeholders.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Job #: P77568